Tonya Davis
Victorville,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Switchboard Operator
AlB Enterprises
01.2018 - 12.2023
- Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Maintained accurate records of all calls, ensuring timely follow-ups and resolution of issues.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
Customer Service Representative
Best Western Hotel
04.2014 - 01.2019
- Greeted guests with a warm and welcoming demeanor, ensuring a positive first impression.
- Conducted efficient check-ins and check-outs, handling guest inquiries and resolving issues promptly.
- Acted as a problem solver by addressing guest concerns and finding satisfactory resolutions.
- Utilized organizational skills to manage reservations, allocate room assignments, and coordinate special requests.
- Performed night audit duties, reconciling accounts, and ensuring accurate financial records.
- Collaborated with housekeeping and maintenance teams to maintain a seamless guest experience.
- Implemented effective communication strategies to relay important information between shifts.
- Contributed to the overall success of the hotel by providing exceptional customer service.
Education
Associate of Arts - Entertainment Event Planning
El Camino College
Torrance, CA05.2017
Skills
- Multi-Line Phone Systems
- Telephone Operations
- Reservation Coordination
- Strong Telephone Etiquette
Timeline
Switchboard Operator
AlB Enterprises
01.2018 - 12.2023
Customer Service Representative
Best Western Hotel
04.2014 - 01.2019
Associate of Arts - Entertainment Event Planning
El Camino College
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