Tonya Davis
Beaverdam,Virginia
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
17
17
years of professional experience
Work History
Program Manager
Securitas Critical Infrastructure Services, Inc.
Dumfries, VA
03.2024 - Current
- Worked efficiently in busy, high-risk settings, while maintaining best-in-class standards of excellence for security initiatives.
- Developed and implemented training methods to promote improved officer performance.
- Managed program budgets, optimizing resources to achieve financial targets and maximize return on investment.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Conducted regular meetings with team members to review progress and address any issues or concerns
District Manager
Securitas Security Services USA
Richmond, VA
01.2022 - 03.2024
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Cultivated positive rapport with associates and team leadership.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Special Projects Assistant
Securitas Critical Infrastructure Services, Inc.
Dumfries, VA
10.2021 - 01.2022
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to competitor wage analysis.
- Organized and maintained project documents, reports, and materials.
- Analyzed data from surveys conducted for various special projects.
- Maintained databases of information related to ongoing or completed special projects.
Program Manager
Securitas Critical Infrastructure Services, Inc.
Dumfries, VA
04.2020 - 10.2021
- Supervised and mentored 170 staff members to deliver top-quality security services.
- Preserved team compliance with professionalism guidelines and security team standards.
- Provided training on physical security best practices to staff members.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
National Account Manager
SECURITAS CRITICAL INFRASTRUCTURE SERVICES, INC
Dumfries, VA
10.2017 - 04.2020
- The primary point of contact for two National Accounts, with estimated annual sales of $6M, running over 4,500 hours per week.
- Ensure contractual compliance and financial goals are achieved.
- Enforced established payroll-related policies, procedures, and regulations, and adherence to company and governmental policies.
- Maintained records of all employees' attendance at training sessions as well as performance evaluations post-training.
- Oversaw training courses and promotional paths for professionals and leaders.
Administrative Assistant, Recruiter
Securitas Critical Infrastructure Services, Inc.
Irving, TX
02.2014 - 09.2017
- Process, verify, and preserve personnel records, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
- Interpret and explain human resources policies, procedures, laws, standards, or regulations.
- Assessed training needs based on performance evaluations or feedback from managers.
- Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.
- Developed metrics and reports to analyze HR effectiveness and identify areas for improvement.
- Prepared or maintained employment records using human resources management system software.
Account Manager
Pinkerton Government Services Inc.
01.2008 - 02.2014
- Managed 30+ law enforcement dispatchers while delegating job assignments, tracking project status, processing payroll, scheduling itineraries, and resolving issues to maximize productivity.
- Updated policies and procedures as needed based on best practices or changes in technology.
- Created reports regarding staffing levels, equipment needs, dispatch times, and other relevant information concerning the 911 Communications Center.
- Trained new staff members on how to use computer systems used by the center.
Skills
- Software Proficiency: Microsoft Word, Excel, PowerPoint, Outlook; Oracle; Human Capital Management (HCM) systems; Data Analytics tools; Learning Management Systems (LMS); TrackTik Vision and Guard Scheduling System
- Security & Operations: Knowledge of security operations and procedures; experience with scheduling and guard management systems
- Communication & Interpersonal: Strong writing, verbal communication, and interpersonal skills with the ability to interact effectively across all levels
- Organizational Abilities: Excellent time management and organizational skills; adept at balancing priorities and managing workloads efficiently
- Training & Leadership: Employee training, team building, and staff development
- Business & HR Knowledge: Solid understanding of business operations management and human resources administration
Timeline
Program Manager
Securitas Critical Infrastructure Services, Inc.
03.2024 - Current
District Manager
Securitas Security Services USA
01.2022 - 03.2024
Special Projects Assistant
Securitas Critical Infrastructure Services, Inc.
10.2021 - 01.2022
Program Manager
Securitas Critical Infrastructure Services, Inc.
04.2020 - 10.2021
National Account Manager
SECURITAS CRITICAL INFRASTRUCTURE SERVICES, INC
10.2017 - 04.2020
Administrative Assistant, Recruiter
Securitas Critical Infrastructure Services, Inc.
02.2014 - 09.2017
Account Manager
Pinkerton Government Services Inc.
01.2008 - 02.2014