Summary
Overview
Work History
Education
Skills
Timeline
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Tonya Davis

Ocoee

Summary

Dynamic Child Support Case Processing Analyst with a proven track record at the Department of Revenue, excelling in problem-solving and time management. Recognized for enhancing process efficiency and fostering teamwork, while maintaining compliance with regulations. Adept at research and communication, consistently delivering high-quality results in fast-paced environments.

Overview

28
28
years of professional experience

Work History

Child Support Case Processing Analyst

Department of Revenue
12.2021 - Current
  • Collaborated with cross-functional teams for seamless communication and timely case resolutions.
  • Achieved high levels of productivity through effective time management strategies, leading to consistent completion of assigned workload within deadlines.
  • Resolved complex issues by conducting thorough research and seeking guidance from subject matter experts when necessary.
  • Supported compliance efforts by staying up-to-date on relevant regulations, policies, and industry trends affecting case management processes.
  • Contributed to process improvements by identifying inefficiencies and suggesting innovative solutions to address them.
  • Fostered a positive work environment by consistently demonstrating professionalism, respect, and empathy towards colleagues and clients alike.
  • Served as a reliable resource for colleagues, offering guidance on difficult cases and sharing expertise for overall team success.
  • Streamlined communication channels with external partners, facilitating more efficient information exchange related to ongoing cases.

Senior Clerk

Department of Revenue
04.2007 - Current
  • Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
  • Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
  • Improved office efficiency by streamlining filing systems and organizing essential documents.
  • Reduced errors in document handling by implementing a thorough review process before submission or distribution.
  • Increased customer satisfaction through prompt responses to inquiries and effective problem resolution.
  • Placed supply orders and restocked office items.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Input data into spreadsheets and databases.
  • Processed incoming and outgoing mail and packages according to established procedures.

General Clerk II

CNA Commercial Insurance
04.1999 - 01.2006
  • Supported team members with various administrative tasks, contributing to a well-functioning office environment.
  • Improved data accuracy by diligently maintaining records and updating information in databases.
  • Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
  • Increased efficiency by cross-training in various administrative roles for better coverage during absences or high-demand periods.
  • Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
  • Completed special projects assigned by management in a timely manner, showcasing adaptability and resourcefulness under tight deadlines.
  • Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
  • Expedited document processing by skillfully utilizing office equipment such as scanners, copiers, and fax machines.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Associate I

First Union Bank Service Center
08.1997 - 07.2000
  • Pay accounts-operate OPEX 150, 50 and 5.0 to sort mail, separate content to distribute to other departments in a timely manner for further processing

Education

Fashion Design

Clark Atlanta University
Atlanta, GA

Skills

  • Microsoft office
  • Research
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Analytical thinking
  • Self motivation

Timeline

Child Support Case Processing Analyst

Department of Revenue
12.2021 - Current

Senior Clerk

Department of Revenue
04.2007 - Current

General Clerk II

CNA Commercial Insurance
04.1999 - 01.2006

Associate I

First Union Bank Service Center
08.1997 - 07.2000

Fashion Design

Clark Atlanta University

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Tonya Davis