Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Day

Brevard,NC

Summary

Accomplished Vice President of Operations at Met By Love Ministries, adept in strategic planning and organizational development. Demonstrated success in enhancing operations, achieving cost savings, and fostering business growth. Skilled in operations oversight and budget control, with a talent for building strong, productive teams. Proven track record of improving customer satisfaction and operational efficiency.

Overview

8
8
years of professional experience

Work History

Vice President of Operations

Met By Love Ministries
06.2018 - Current
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Supported project management team for optimal performance.
  • Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
  • Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
  • Established performance goals for department and outlined processes for achievement.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Oversaw supply chain operations, ensuring timely delivery of products while minimizing inventory costs.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Administrative Assistant

Joy Outreach Fellowship
10.2016 - 04.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Education

Medical Assistant - Medical Assisting

Blue Ridge Community And Technical College
Flat Rock, NC
05.2016

Skills

  • Strategic planning and execution
  • Organizational Development
  • Cost analysis and savings
  • Business Development
  • Operations Oversight
  • Budget Control
  • Succession Planning

Timeline

Vice President of Operations

Met By Love Ministries
06.2018 - Current

Administrative Assistant

Joy Outreach Fellowship
10.2016 - 04.2018

Medical Assistant - Medical Assisting

Blue Ridge Community And Technical College

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Tonya Day