Microsoft 365
Tonya DeLay
Administration, Production, Management
Manito,IL
Summary
Dynamic Office Manager at Exstream Clean LLC with a proven track record in operational efficiency and strategic planning. Enhanced productivity through Manufacturing techniques and improved workplace safety compliance. Skilled in data interpretation and team guidance, driving continuous improvement initiatives that optimized resource allocation and reduced operational expenses.
Overview
8
8
years of professional experience
Work History
Office Manager
Exstream Clean LLC
Oswego IL
06.2023 - Current
- Trained and mentored a team of production staff, enhancing productivity and improving overall workflow efficiency.
- Implemented process improvements that reduced downtime, streamlined operations, and optimized resource allocation across production lines.
- Analyzed production data to identify trends and develop actionable insights, driving continuous improvement initiatives.
- Facilitated safety training sessions that led to improved workplace safety compliance and a reduction in incident reports.
- Streamlined production processes through the introduction of Lean Manufacturing techniques, leading to reduced waste and improved efficiency.
- Implemented strategic cost-saving measures to optimize resource utilization, reducing operational expenses while maintaining quality standards.
- Assisted in the development of strategic plans for future growth, ensuring that production capacity was scalable to meet anticipated demand increases.
General Manager
Eym Group of Illinois, Pizza Hut
Havana, IL
02.2018 - 10.2024
- Directed daily operations to enhance efficiency, resulting in streamlined processes and improved team productivity.
- Implemented staff training programs that improved service quality, leading to increased customer satisfaction and retention.
- Analyzed sales data to optimize inventory management, reducing waste and improving profitability across multiple locations.
- Developed marketing strategies that boosted brand awareness and effectively increased foot traffic in high-demand periods.
Parts Specialist
O'Reilly Auto Parts Distribution Center
Havana, IL
06.2021 - 09.2023
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Analyzed sales data to identify trends, facilitating informed decision-making and optimizing stock management strategies.
- Coordinated with cross-functional teams to address supply chain issues, resulting in improved communication and reduced delays.
- Streamlined parts retrieval procedures, reducing order fulfillment time and increasing overall productivity within the distribution center.
- Managed inventory control processes, ensuring accurate stock levels and timely replenishment of parts to enhance efficiency.
- Developed training materials for new team members, fostering a collaborative environment and improving onboarding experience.
Education
Bachelor of Science - Business Administration And Management
05.2001 -
- [Number] GPA4
Skills
Strategic team guidance
Operational efficiency
Continuous improvement in operations
Data interpretation
Supply chain coordination
Workplace safety adherence
Strategic planning
Financial efficiency
Strategic resource distribution
Customer retention
Market analysis
Accomplishments
- Developed and instituted employee training and retention initiative that reduced personnel turnover by 26% within a 6 month time line.
- Investigated, identified and reconciled account discrepancies totaling $20,000.00 in company savings.
Software
Google Sheets
Powerpoint
Word Excel
Timeline
Office Manager - Exstream Clean LLC
06.2023 - Current
Parts Specialist - O'Reilly Auto Parts Distribution Center
06.2021 - 09.2023
General Manager - Eym Group of Illinois, Pizza Hut
02.2018 - 10.2024
American InterContinental University - Bachelor of Science, Business Administration And Management
05.2001 -