Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tonya Delk

Laurel,MS

Summary

Dynamic Office Manager with a proven track record at Affordable Smiles, excelling in customer service and administrative efficiency. Recognized for enhancing office organization and elevating client satisfaction through effective problem-solving and strong communication skills. Adept at managing staff and implementing policies that drive operational success.

Overview

27
27
years of professional experience

Work History

Office Manager

Affordable Smiles
Gulfport, MS
10.2021 - Current
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Developed and implemented office policies and procedures.
  • Ensured compliance with applicable laws regarding employment practices.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Organized company events including holiday parties, team building activities .
  • Assisted in recruiting, onboarding and training new employees.
  • Provided administrative support to management team including preparing reports and presentations.
  • Supervised staff members, organized schedules and delegated tasks.
  • Assisted in developing budgets for departmental expenses.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Maintained confidential records relating to personnel matters.
  • Provided training to new hires on office policies and procedures.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Used judgment and initiative in handling confidential matters and requests.
  • Reviewed files and records to obtain information and respond to requests.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Orthodontic Assistant

Sunnybrook Dentistry & Braces
Biloxi, MS
06.2018 - 08.2020
  • Prepare the patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist the orthodontist during ortho procedures.
  • Record treatment information in patient records.
  • Provide postoperative instructions prescribed by the orthodontist.
  • Instruct patients in oral hygiene and plaque control programs.
  • Make preliminary impressions for study casts, and occlusal registrations for mounting study casts.
  • Fabricate and fit orthodontic appliances and materials for patients, such as retainers, wires, or bands.
  • Upload photos and X-rays using Dolphin software.

Orthodontic Assistant/ Office Manager

Le Blanc Orthodontics: Leblanc Jeffrey S DDS
Gulfport, MS
05.2004 - 03.2018
  • Manage staff, prepare work schedules, and assign specific duties.
  • Establish and implement policies, goals, objectives, and procedures.
  • Determine staffing requirements, and interview, hire, and train new employees, or oversee those personnel processes.
  • Scheduling patient treatment, discussing treatment fees and payment options, monthly billing, collections, and accounts receivable, posting of personal and insurance payments, submitting deposits, coordinating and verifying insurance benefits, and marketing the practice for growth.
  • Maintaining patient charts, correspondence between doctors, and managing the doctors' schedule.
  • Achieving monthly goals in collections and production.
  • Employee payroll, vacation schedules, and hours worked.
  • Employee benefits.

Marketing/ Finance Clerk

Howard Industries Inc
Laurel, MS
08.1998 - 05.2004
  • Read source documents such as entering data in specific data fields using keyboards.
  • Compile, sort, and verify the accuracy of data before it is entered.
  • Compare data with source documents, or re-enter data in a verification format to detect errors.
  • Locate and correct data entry errors, or report them to supervisors.
  • Maintain logs of activities and completed work.
  • Assisted with payroll.
  • Answer customers' questions about products, prices, and availability.
  • Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
  • Provide customers with product samples and catalogs.
  • Identify prospective customers by following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
  • Prepare estimates and bids that meet specific customer needs.
  • Forward orders to manufacturers.

Education

Basic studies -

Jones College
Ellisville, MS
06.1992

High School Diploma - Basic studies

West Jones High School
Laurel, MS
05.1990

Skills

  • Strong verbal and written communication skills
  • Analytical skills
  • Goal-oriented
  • Problem-solving skills
  • Organized and efficient
  • Multi-line phone capabilities
  • Strong attention to detail
  • Self-starter
  • Customer and personal service
  • Active listening
  • Critical thinking
  • Coordination
  • Time management
  • Judgment and decision-making
  • Administration and management
  • Medicine and dentistry

References

  • Kacie Reynolds, Office Manager, Dr. Charlie Adams 601-319-1746
  • Robin Moffett, Office Manager, ABCO 601-580-0936

Timeline

Office Manager

Affordable Smiles
10.2021 - Current

Orthodontic Assistant

Sunnybrook Dentistry & Braces
06.2018 - 08.2020

Orthodontic Assistant/ Office Manager

Le Blanc Orthodontics: Leblanc Jeffrey S DDS
05.2004 - 03.2018

Marketing/ Finance Clerk

Howard Industries Inc
08.1998 - 05.2004

Basic studies -

Jones College

High School Diploma - Basic studies

West Jones High School

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