Tonya Dickerson

Work History

Shoney's Restaurant

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Durham Bulls Athletic Park

Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
Greeted customers with smile and provided friendly, knowledgeable service.
Worked with other staff members to facilitate smooth flow of operations.
Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
Directed ticket holders to seats and facility locations.
Managed crowd control effectively, ensuring timely seating and minimizing disruptions.

Eckerd Drug Store

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Restocked and organized merchandise in front lanes.
Stocked, tagged and displayed merchandise as required.

Durham Public Schools

04.2022 - Current

Supported new schools and child nutrition vendor with health inspections and permitting.
Collaborated with school staff to ensure timely meal service during breakfast, lunch, and snack times.
Contributed to the success of school events by providing support in catering preparations and meal service for special occasions.
Supported children with special dietary needs by preparing customized meals according to individual requirements.

Food Lion

02.1996 - Current

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Restocked and organized merchandise in front lanes.
Helped customers complete purchases, locate items, and join reward programs.
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked well in a team setting, providing support and guidance.
Worked flexible hours across night, weekend, and holiday shifts.

Food Lion

02.1996 - Current

Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Greeted customers and directed to requested products.
Unloaded, sorted and stocked merchandise according to store layout and product placement.
Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.