Tonya Dillard

Work History

Giant Eagle In

05.2020 - Current

Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
Consistently met or exceeded performance metrics, demonstrating a commitment to excellence in all tasks undertaken.
Managed high-volume inbound calls, maintaining professionalism under pressure.
Played an integral role in building a cohesive team culture, fostering a supportive environment conducive to learning and growth.

FARO

04.2019 - 07.2020

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Completed data entry and filing to keep records updated for easy retrieval.
Developed strong working relationships with team members, fostering a positive work environment.

Marriot City Center

01.2018 - 03.2020

Ensured accurate financial reporting with thorough end-of-day procedures and reconciliation of all transactions.
Identified opportunities for cost savings without compromising quality of service through careful analysis of expenses and resource allocation.
Optimized staff scheduling to maintain seamless workflow during night shifts, reducing wait times for guests.
Implemented effective strategies to minimize noise disturbances during nighttime hours, contributing to an improved guest sleep experience.

Pittsburgh Partnership

03.2009 - 04.2017

Assisted clients with daily living needs to maintain self-esteem and general wellness.
Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.