Tonya Dobbins

Responsibilities:

• Ensuring that the services provided to the customer meet internal, external, and regulatory requirements
• Collaborate on customer communication to the site level as needed
• Organize, perform, review and coordinate audits and inspection activities at the wind farms
• Employ statistical analysis to analyze methods of inspection, testing, and service quality; evaluate records and prepare reports for quality, engineering, or management, including results, conclusions, and recommendations
• Manage blade related non-conformities/commercial incidents and claims for blade service suppliers
• Support Safety to provide an adequate and safe working environment
• Collaborate in the resolution of Service’s quality problems through disciplined problem-solving methods
• Assure compliance with company quality practices
• Represent Nordex Service Quality on-site
• Generate and present periodic reports to the management team
• Other duties as assigned by supervisor

Read and comprehend engineering drawings, Cat 1E specifications, geometric

dimensioning, and tolerance.

• Computer literacy with proficiency in MES, AQE, and Microsoft Excel

• Using shop viewer software to open and view CAD models of assemblies.

• Viewing online Caterpillar drawings (in EPIX or HVC) and 1E Specifications (in

REDI).

• Great communication skills and a demonstrated ability to build positive

working relationships with coworkers and customers.

• Training new employees and co-workers for specific job roles throughout the

caterpillar quality areas.

• Operating MG and MWL.

• Following BIQ checklist and minimize the defect.

• Using MS team and Skype to communicate.Using PSPS, Pinpoint, and PS star to confirm and verify units had been flashed

and torqued.

• Collaborated with Manufacturing engineering, Operations as well as quality

engineers to update existing checklist to improve the first pass yield from 60 %

to 85%. Wheel loaders.

• Working with product group to minimize defects in military units

• Take required training/assessment classes for continuous improvement

• Partake in safety steering meeting to keep working on creating a safety culture

• Oversaw workstation setup and operation and mobilized production line and shift employees to meet customer quality standards and schedules.
• Checked machinery operation visually, addressed issues by performing minor maintenance and escalated serious problems to management or maintenance personnel.
• Interpreted, understood and communicated information on job tickets, configured production operations to meet specifications and prioritized job tickets by due date.
• Executed and coordinated employee training to meet quality requirements.
• Checked finished products to ensure quality and that industry standards were met before use.
• Assigned individual work plans and reviewed jobs to accomplish tasks within expected parameters.
• Restocked packaging items and tracked boxes, tape and fill materials from inventory.
• Inspected product on lines for conformance to predetermined quality specifications.
• Calibrated tooling and setups for machines to accommodate new products.

• Enforced regulatory and institutional compliance in Work Instruction setting by monitoring its day-to-day activities and supporting systems.
• Supported department of 15 by distributing assignments, providing technical instruction and answering personnel questions.
• Completed various financial and quality audits for different departments.
• Appraised customers' requirements and worked to maintain high satisfaction.
• Supervised and guided inspectors, technicians and other staff.
• Kept records of quality reports and statistical reviews.
• Troubleshot product issues and fixed problems.
• Reviewed customer interactions and activity reports to identify and address concerns.

• Managed multiple new or existing organizational process improvement initiatives based on company strategic plans.
• Coordinated project evaluations, gap analyses, department and project audits and quality improvement action plans.
• Trained, mentored and evaluated 15 quality control staff members and assisted in recruiting and hiring new personnel.11
• Led and coordinated activities of quality control inspection department, verifying operational compliance with quality processes and procedures.
• Implemented, maintained and verified compliance to various international quality standards and administered training on standards.

• Checked parts against stock lists, blueprints and material specifications to verify compliance with standards.
• Positioned and aligned components to complete accurate assembly work. Improve service quality and increased sales by developing a strong knowledge of company products and services.
• Train new employees
• Maintain correct temperature levels and pressure on process equipment.

• Removed cured products from molds and inspected each to identify defects and assign grades.
• Observed meters and gauges to verify and record temperatures, pressures and press-cycle times.
• Adjusted daily work procedures to meet schedules and maintain product quality standards.
• Checked casting equipment at beginning of each shift to verify proper machine functionality and resolve any identified malfunctions.
• Resolved interpersonal conflicts by listening, finding common ground and building relationships.
• Improved profit margins by streamlining operations and workflow.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Motivated and encouraged team members to communicate more openly and constructively with each other.

• Checked and stocked inventory throughout facility to meet expected demands.
• Helped team members use supplies efficiently to achieve department objectives and reduce waste.
• Assigned specific tasks to individual team members and evaluated performance.
• Standardized purchase of all equipment, tools and supplies to control costs.
• Managed team of employees, daily progress reports and overall project planning.
• Interviewed and chose best candidates for each role.
• Collaborated with multiple departments to maximize workflow and efficiency.
• Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.

• Checked food storage areas, displays and equipment such as freezers and refrigerators to review temperatures, cleanliness and stock.
• Reported food safety violations to Board of Health.
• Collected samplings of food products such as chicken to check safety.
• Assembled cartons, crates and containers to prepare for shipping.
• Marked and labeled containers with accurate shipping information to prevent delays.
• Documented work progress and completion in project logs.
• Spread, smoothed and leveled chicken
• Filled in on any position to get job done quickly, including paver, milling, roller and loader operator.
• Maintained close eye on material usage and adjusted settings to keep proper flow