Tonya Doctor
Yemassee,SC
Summary
Results-driven professional successful at optimizing administrative procedures to control costs and improve operations. Experienced in building positive relationships with community partners, clients and staff to underpin sustainable policies. Natural leader and analytical problem-solver with articulate communication style.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Residential Services
Hopeful Horizons
08.2021 - Current
- Responsible for overseeing the operations of the emergency domestic violence shelter and housing programs and ensuring programs operate in a manner that is consistent with Hopeful Horizons’ commitment to best practices and trauma informed care
- Responsible for effective implementation of policies and procedures and developing the agency strategic plan processes for Hopeful Horizons
- Responsible for staff of 13, training, supervising, and evaluating residential services
- Maintain the safety and daily living of 24 or more clients
- Determine client eligibility for programs and services
- Provide direct client services and support including case management, advocacy and crisis intervention and complete related documentation
- Ensure services follow best practices and that SC DSS Standards are met or exceeded
- Ensure compliance with federal, state, and local laws and grant requirements
- Establish and maintain strong working relationships with partner agencies
- Plan and implement annual outcomes measures and objectives to help support when applying for state and federal grants
- Assess programmatic needs and develop services to meet the needs of the community/service population
- Seek input and feedback from clients – develop and monitor program evaluations
- Ensure the integrity and accuracy of program data, statistics, and service provision – act as a database administrator
- Assist with developing the annual shelter budget and identifying programmatic, staffing, equipment and capital needs.
Family Engagement Facilitator
South Carolina Department of Social Services
06.2020 - 08.2021
- Provide an array of Family Engagement services through preparation, planning, and facilitating Child and Families Team Meetings (CFTM)
- Identify and assess the need for a CFTM and hold a Pre-CFTM meeting with the family to begin preparation for the CFTM and submit a referral to the Child and Adults Protective Services System (CAPS)
- Engage families in the family-finding process to include Genograms, Ecomaps, Connectedness Charts, and CLEAR or Seneca Searches
- Increase community and provide network awareness of DSS family engagement practices such as child and family teaming.
House Manager
Beaufort County Disability of Special Needs
04.2016 - 05.2020
- Orients new staff to the agency direct care staff; oversees staff’s attendance at DSN, required training, and trains staff in training required
- Trains staff regularly in response to incidents and complaints and regularly reviews critical training pieces
- Maintains accurate records and documentation, including daily and living logs, health care chronological, medical sheets, incident reports, program books, vehicle manuals, consumer funds, and any other documents or procedures used by the residential home
- Staff and train 10 direct care staff in care-related policies and procedures
- Maintains effective communication with the consumer’s family, support systems, and placement agencies
- Coordinates each consumer's home, school, and vocational goals, and activities.
Substitute Teacher
Bolden Elementary/Middle School
04.2015 - 04.2016
- Guides the learning process toward the achievement of curriculum goals and, in harmony with the goals, establishes clear objectives for all lessons, units, and projects and to communicate these objectives to students, as adopted by the local and state Board of Education
- Maintained accurate records of student performance, attendance and behavior.
- Participated in staff meetings and professional development workshops.
- Implemented conflict resolution strategies to manage student disputes.
- Created an environment conducive to learning while managing challenging behaviors.
Substitute Teacher/Special Education Assistant
Robert Smalls International Academy
10.2014 - 02.2015
- Perform responsible human support and paraprofessional work, assisting classroom teachers or other professionals to achieve instructional objectives; and assisting students with disabilities with achieving established goals and with personal care and mobility
- Assist classroom teachers in performing specific duties as assigned or undertaking specialized tasks to achieve and enhance instructional and behavioral objectives
- To help students learn subjects and skills that will contribute to their development as mature, able, and responsible men and women without a regular teacher
- Guides the learning process toward the achievement of curriculum goals and, in harmony with the goals, establishes clear objectives for all lessons, units, and projects and communicates these objectives to students, as adopted by the local and state Board of Education.
Case Manager Supervisor/Outreach Coordinator
HELP- Homebase II
09.2010 - 09.2014
- Responsibilities for a staff of 7 may include 2 interns
- Identifying, implementing, and documenting staff development issues, including, but not limited to, ensuring staff completion of agency-mandated courses, core curriculum, and other indicated training
- Ensures program compliance with appropriate governmental regulations through adherence to HELP USA’s case record review policy, unit inspection policies and other related policies, and the review of DHS database compliance reports
- Collects, analyzes, and reports on team statistics as indicated by HELP USA and regulatory bodies
- Organize community outreach to promote our agency services, which includes meeting with borough presidents, community district presidents, leasing managers, etc
- We also attend school open houses, community street events, and community board meetings.
Senior Case Manager
HELP- Bridges to Permanent Housing II
04.2009 - 09.2010
- Oversee a staff of four to ensure that workers are following the guidelines of the HELP USA-Bridges II program
- Provide services and referrals with or on behalf of the clients to ensure the expeditious placement of individuals and families into permanent housing
- Coordinate collecting and analyzing pertinent client data to generate reports, evaluate program performances, and determine unmet needs.
Case Manage/Retention Specialist
Help Bridges to Permanent Housing
08.2006 - 04.2009
- Meet with assigned families on a regularly scheduled basis in their homes in the community and in the office, depending upon the individual’s/family’s level of need, to provide supportive counseling and review their progress in maintaining self-sufficiency
- Serves as a liaison with various social service agencies, schools, and health care providers in the clients' interests
- Responsible for collecting and collating monthly, quarterly, and as needed services statistics for HELP-USA and HUD
Employment Specialist
Brownsville
05.2003 - 08.2006
- Responsible for formulating initial service plan/independent living plan for a caseload of 70
- Assessing residents’ interests, employment history, aptitude, and abilities to develop appropriate employment plans
- Prepared statistical and other indicated reports for HELP USA and DHS on a monthly or as-needed basis.
Education
MSED -
Long Island University
08.2009
B.S - Humanities
Dominican College
05.2001
Skills
- Facility Management
- Adaptability and Flexibility
- Attention to Detail
- Relationship Building
- Multitasking
- Problem-solving abilities
- Budget Control
- Team building
Certification
Certificates of Training Safe Crisis Management Emergency Safety & Physical Intervention, Effective Supervisor, Understanding Homelessness, Domestic Violence, Substance Abuse, Mental Disability, Case Management, Job Developing, Leadership Training, Child Abuse and Protective Services, Safe Crisis Management Staff Certificate Training, Abuse & Neglect, CPR/AED/First Aid, Defensive Driving, Bloodborne Pathogens, Fire Safety, Hazard Comm., etc., Medication Administration Certification, Maintaining a Positive Attitude, CTH II Monthly Meeting/Training (Annual Fire Safety training), MANDT Certification, SANS Cyber Security Training, SC Victim Service license, Food Handler, Mental Health and Suicidal Youth and Adult First Responder, SC ABLE, Victim Service Provider
Timeline
Director of Residential Services
Hopeful Horizons
08.2021 - Current
Family Engagement Facilitator
South Carolina Department of Social Services
06.2020 - 08.2021
House Manager
Beaufort County Disability of Special Needs
04.2016 - 05.2020
Substitute Teacher
Bolden Elementary/Middle School
04.2015 - 04.2016
Substitute Teacher/Special Education Assistant
Robert Smalls International Academy
10.2014 - 02.2015
Case Manager Supervisor/Outreach Coordinator
HELP- Homebase II
09.2010 - 09.2014
Senior Case Manager
HELP- Bridges to Permanent Housing II
04.2009 - 09.2010
Case Manage/Retention Specialist
Help Bridges to Permanent Housing
08.2006 - 04.2009
Employment Specialist
Brownsville
05.2003 - 08.2006
MSED -
Long Island University
B.S - Humanities
Dominican College
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