Tonya Domingo
Kyle,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Lead Telecommunications Officer
Kyle Police Department
Kyle, TX
06.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provided on-the-job training and coaching to develop new dispatchers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Scheduled and managed timesheets for subordinates.
- Completed quality assurance checks and validations for all entries into TCIC/NCIC.
Telecommunications Officer
Kyle Police Department
Kyle, TX
06.2016 - 06.2021
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Provided on-the-job training and coaching to develop new dispatchers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Master of Science - Human Resources Management
Tarleton State University
Stephenville, TX05.2014
Bachelor of Applied Arts And Science - Management And Communications
Texas State University
San Marcos, TX05.2002
Skills
- Quality Assurance
- Employee Supervision
- Customer Service
- Works Well Under Pressure
- Critical Thinking
- Problem-Solving
- Computer Skills
- Stress Tolerance
- Teamwork and Collaboration
- Call Management
- Database Queries
- Data Entry
Timeline
Lead Telecommunications Officer
Kyle Police Department
06.2021 - Current
Telecommunications Officer
Kyle Police Department
06.2016 - 06.2021
Master of Science - Human Resources Management
Tarleton State University
Bachelor of Applied Arts And Science - Management And Communications
Texas State University
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