Tonya Doucette
Lexington,USA
Summary
Dependable Administrative industry worker equipped for fast-paced work and changing daily needs. I service customers effectively with attention to detail and a hardworking approach. I seek out opportunities to go beyond basics, improve process, and increase overall satisfaction.
Overview
33
33
years of professional experience
Work History
Office Administrator/Inventory Processor
Case Paper
High Point, NC
11.2023 - Current
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Processed invoices on a timely basis according to established procedures.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Filtered emails based on importance and escalated issues to leadership.
- Processed financial documents, contracts, expense reports and invoices.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Checked figures and postings for correct entry and proper codes.
- Audited warehouse locations for accuracy and completeness of product placement.
- Resolved discrepancies between physical counts and system inventories.
- Received, unpacked, and counted merchandise shipments against invoices or packing slips.
- Verified accuracy of data entry into computer system.
- Maintained accurate records of all incoming and outgoing inventory items.
- Provided support for cycle counting procedures as needed.
- Investigated any discrepancies encountered during processing activities.
- Assisted with the physical count of inventory on a quarterly basis.
Warranty Administrator
Carolina Campers & RV’s
Mocksville, NC
01.2022 - 07.2023
- Reviewed and analyzed warranty claims to determine coverage eligibility.
- Monitored warranty costs and negotiated with vendors to reduce expenses.
- Maintained records of all product warranties and associated documentation.
- Coordinated with internal departments such as sales, marketing, finance, legal, engineering., on matters relating to warranties.
- Facilitated communication between customers and internal teams when resolving issues arising from defective products covered by a manufacturer's warranties.
- Followed up on payments for outstanding claims.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Stayed up to date on factory announcements and recalls.
- Kept thorough records of service actions and customer information.
Administrative Coordinator/HR Assistant
Carolina SeniorCare
Lexington, NC
03.2019 - 12.2021
- Prepared meeting agendas and took notes during meetings to track action items.
- Provided administrative support for special projects when needed.
- Managed calendars by scheduling appointments and ensuring timely reminders were sent.
- Ordered supplies as needed for the executive office staff.
- Coordinated catering services for meetings hosted by the executive office staff.
- Maintained confidential records including financial information and personnel files.
- Assisted with onboarding processes for new employees in the executive office staff.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Delivered optimal administrative, customer service and case management support.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Teleworked when needed.
Administrator
Forest Hill Memorial Park
Lexington, NC
09.2017 - 03.2019
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Improved office organization by developing filing system and customer database protocols.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Maintained filing system for important documents such as contracts and invoices.
- Updated databases with new employee information, job changes and terminations.
- Responded promptly to customer complaints in a professional manner.
Case Administrator
US Bankruptcy Court
Winston-Salem, NC
09.1991 - 09.2016
- Documented case information by completing forms promptly and filing with appropriate agencies.
- Contributed to court proceedings by providing expert administration.
- Assessed and evaluated cases for eligibility, ensuring compliance with regulations and policies.
- Analyzed and interpreted data from multiple sources to make informed decisions on cases.
- Researched legal documents to support decision making on individual cases.
- Maintained detailed records of case progress, status, and outcomes.
- Drafted correspondence related to case activities in accordance with established procedures.
- Ensured that all deadlines are met throughout the process of each case.
- Advised colleagues on best practices related to case management processes.
- Served as liaison between agency personnel, attorneys, court representatives, government agencies, community organizations.
- Identified opportunities for improvement within the organization's case management system.
- Developed training materials related to case administration procedures.
- Teleworked on a weekly basis the last 7 years of employment.
Education
General Studies -
University of North Carolina
01.1985
High School Diploma -
Parkland High School
01.1984
Skills
- Records Review
- Complaint Handling
- Customer Service
- Scheduling
- Verbal and Written Communication
- Computer Skills
- Professional and Courteous
- MS Office
- Customer Relationship Management
- Good Judgment
- Administration and Reporting
- Documentation
References
Brenda Walser (336) 479-5198 Lexington, NC, Family Coordinator, Forest Hill Memorial Park
Janice Leonard (336 406-2313 Thomasville, NC, Courtroom Deputy, United States Bankruptcy Court
Tracy Kerley (336) 240-8569 Lexington, NC, Registered Nurse
Timeline
Office Administrator/Inventory Processor
Case Paper
11.2023 - Current
Warranty Administrator
Carolina Campers & RV’s
01.2022 - 07.2023
Administrative Coordinator/HR Assistant
Carolina SeniorCare
03.2019 - 12.2021
Administrator
Forest Hill Memorial Park
09.2017 - 03.2019
Case Administrator
US Bankruptcy Court
09.1991 - 09.2016
General Studies -
University of North Carolina
High School Diploma -
Parkland High School
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