Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Drake

Highland,IL

Summary

Driven and customer-focused professional with a proven track record in cash handling and customer service excellence, demonstrated across roles at Moto Mart and other leading retailers. Skilled in inventory management and POS system operations, I excel in fast-paced environments, ensuring accuracy and efficiency. My ability to train staff and improve customer satisfaction rates showcases my commitment and reliability.

Overview

25
25
years of professional experience

Work History

Cashier

Highland Tru Buy
05.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Lunch Server

Ceres Food Group
10.2019 - 05.2020
  • Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
  • Utilized time management skills to effectively handle multiple tables simultaneously without compromising quality of service.
  • Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
  • Regulated dismissal of students by section and guided disposal of tray and silverware in return area.

Soil Hang

Clean The Uniform Company
02.2004 - 04.2004

Hung soiled uniforms and maintained a clean work station

Cashier

Moto Mart
06.2003 - 02.2004
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Cashier/ Sales Associate

Wal Mart
01.2000 - 02.2003
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

N/A - General Studies And Some Administration of Justice

South Western Illinois College
Belleville, IL

Diploma - General Studies

Highland High School
Highland, IL
05.1998

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money Handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Organizational abilities
  • Order Taking
  • Professionalism and Courtesy
  • Cash Management
  • Basic Math Competence
  • Cash register systems
  • Cash handling expertise
  • Payment Processing
  • Product restocking
  • Merchandise Restocking
  • Cash Drawer Balancing
  • POS system operations
  • Payment Collection
  • Staff Training
  • ID Verification
  • Inventory Management
  • Currency counting
  • Inventory Control
  • Sales expertise
  • Daily Reporting
  • Retail Merchandising
  • Product Recommendations
  • Drawer balancing

Timeline

Cashier

Highland Tru Buy
05.2024 - Current

Lunch Server

Ceres Food Group
10.2019 - 05.2020

Soil Hang

Clean The Uniform Company
02.2004 - 04.2004

Cashier

Moto Mart
06.2003 - 02.2004

Cashier/ Sales Associate

Wal Mart
01.2000 - 02.2003

N/A - General Studies And Some Administration of Justice

South Western Illinois College

Diploma - General Studies

Highland High School
Tonya Drake