Tonya Duncan
Fairborn,OH
Summary
Compassionate Patient Care Technician with experience in both hospital and long-term care environments. Strengths include providing empathetic patient support, conducting vital sign measurements, and assisting with daily living activities. Have consistently received positive feedback from patients and healthcare team members for commitment to high-quality patient-centered care.
Overview
11
11
years of professional experience
Work History
Patient Health Advocate
Somatus
Fairborn, OH
10.2021 - Current
- Maintained accurate documentation of all patient interactions in accordance with HIPAA regulations.
- Collaborated with other healthcare professionals such as nutritionists and physical therapists to develop comprehensive plans of care.
- Advised patients on preventive measures such as immunizations and screenings based on age, gender, risk factors.
- Educated patients on self-management techniques, including lifestyle modifications and medication adherence.
- Assisted with case management activities such as insurance authorizations, financial assistance programs, and other related tasks.
- Provided health education and resources to patients.
- Facilitated referrals to appropriate specialists or community services.
- Actively participated in Quality Improvement initiatives designed to improve overall patient satisfaction scores.
- Identified potential barriers that may impede a patient's ability to comply with recommended treatments.
- Participated in interdisciplinary team meetings to discuss complex cases or coordinate care across settings.
- Allocated patient resources to meet health goals and overcome social barriers.
- Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments.
Medical Records Coordinator
Somatus
Fairborn, Ohio
01.2021 - Current
- Maintained patient confidentiality by ensuring secure storage and retrieval of medical records.
- Retrieved and distributed medical records to physicians or other healthcare personnel as requested.
- Received incoming faxes and scanned them into the appropriate patient's chart in the EHR system.
- Created new patient charts, including entering data into electronic health record system.
- Reviewed patient charts for accuracy in accordance with HIPAA regulations.
- Processed requests for release of confidential information from patients' files in a timely manner.
- Responded to inquiries regarding status of requests for release of confidential information from patients' files.
- Processed discharge summaries upon completion by provider according to established guidelines.
- Performed additional duties related to Medical Records Coordinator role as assigned by supervisor.
- Assisted providers with retrieving archived medical records when needed.
- Scanned paper documents into electronic database.
- Completed timely uploads of medical records to patient vaults.
- Maintained accurate records and reports regarding patients' histories and progress, services provided and other required information.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Supported administration staff with records requests to support patient care.
- Scanned incoming documentation.
- Reviewed medical records for completeness and accuracy, updating information as needed.
Patient Referral Coordinator
Hospice of Dayton
Dayton, Ohio
01.2014 - 09.2021
- Collaborated with internal departments such as clinical staff, billing department and health insurance companies to ensure efficient processing of referrals.
- Maintained a database of referral information and tracked referrals received and sent out.
- Coordinated with external health care providers to arrange consultation appointments for patients referred from primary care physician's office.
- Communicated with patients regarding their referral status, providing updates when necessary.
- Provided timely follow up on all outstanding referrals ensuring they are completed within required timelines.
- Compiled reports detailing the number of referrals processed on a daily, weekly, monthly basis.
- Performed administrative tasks such as filing documents related to patient's referrals.
- Provided customer service support by responding promptly to inquiries from patients, families and other healthcare professionals.
- Assisted in the coordination of patient referrals to other medical providers.
- Processed paperwork associated with each referral including authorization forms, consent documents.
- Utilized various software programs such as Microsoft Office Suite and Electronic Medical Records systems.
- Collaborated with admissions, discharge planning and clinical team to verify connection with key professionals involved in case upon release of client information.
- Scheduled evaluations and procedures for patients.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Provided administrative support for patient care staff.
- Processed patient intake information and updated medical records prior to treatment.
- Received and routed care team messages and documents to appropriate staff.
- Completed insurance verifications and claim forms for patient intake and processing.
- Compiled and maintained medical charts and reports in complex digital databases.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Provided emotional support and guidance to patients and their families.
- Explained policies, procedures and services to patients.
- Documented patient counters in hospital system and initiated follow-up actions.
Patient Care Technician
Hospice of Dayton
Dayton, Ohio
01.2014 - 09.2021
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Ensured that all medical equipment was properly maintained and sterilized.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Participated in quality improvement activities within the department.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Provided emotional support to patients and their families during difficult times.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Helped create a safe environment by following infection control policies.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Provided emotional support for patients and families during difficult times.
- Provided direct patient care and assistance to healthcare team members.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Explained treatment procedures to patients and their families.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Assisted with patient admissions, discharges and transfers.
- Notified senior staff of patient emergencies to optimize outcomes.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Recorded patient conditions and vital signs before and after medical operations.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Turned and repositioned bedridden patients to prevent bedsores.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Health Unit Coordinator
Hospice of Dayton
Dayton, Ohio
01.2014 - 09.2021
- Organized patient records, charts, and other documents in an orderly manner.
- Provided customer service assistance to patients who had questions or concerns about their care plans.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Received requests for medical records from outside agencies or individuals.
- Greeted visitors and directed them to the proper area of the office.
- Entered medication orders into the pharmacy system accurately and timely.
- Verified insurance coverage prior to patient visits.
- Maintained inventory of medical supplies and equipment in health unit.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Assisted with orienting new employees to departmental procedures.
- Conducted quality assurance checks on all patient records for accuracy and completeness.
- Provided administrative support to nursing staff as needed.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Performed clerical tasks such as typing letters, memos, and reports as requested by management.
- Updated patient information in electronic systems according to established policies and procedures.
- Participated in team meetings regarding policy changes or improvements within the health unit.
- Prepared new patient files by entering demographic information into a computer system.
- Ensured the cleanliness and organization of the nursing station and patient areas to maintain a safe environment.
- Participated in quality assurance activities to improve patient care and comply with healthcare regulations.
- Monitored patient flow to optimize scheduling and minimize wait times for procedures or consultations.
- Oversaw patient unit, providing daily functions such as grooming, bathing, feeding, and turning in bed.
- Scheduled medical appointments and coordinated transportation to medical facilities for patients.
- Maintained inventory of medical supplies and equipment, placing orders as necessary to ensure availability.
- Processed physician orders, including medication, laboratory tests, and diagnostic procedures, accurately and promptly.
- Answered and directed incoming calls, providing information or taking messages as appropriate for efficient communication.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Responded to emergency situations by following hospital protocols and assisting medical staff as needed.
- Coordinated patient admissions, transfers, and discharges to ensure seamless workflow and patient satisfaction.
- Compiled and submitted daily reports on patient admissions, discharges, and transfers for administrative use.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
Education
High School Diploma -
Fairborn High School
Fairborn, OH05-1994
Skills
- Medical Terminology
- Medical Transcription
- Records Organization
- Clinical Documentation
- Patient Scheduling
- EHR expertise
- Health Information Systems
- Electronic Health Records Management
- File Maintenance
- Insurance Verification
- Appointment Scheduling
- HIPAA Compliance
- Sterilization techniques
- Basic nursing care
- Patient Education
- Emergency Response
- Feeding Assistance
- Specimen Collection
- Mobility Assistance
- Patient Observation
- Restocking supplies
- Vital signs monitoring
- ADL support
- Professional Bedside Manner
- Medical Equipment Operation
- Medical Laboratory Procedures
- Blood Glucose Monitoring
- Patient positioning understanding
- Infection control standards
- Catheter Care
- EMR Updating
- Multidisciplinary team collaboration
- Paperwork Processing
- Patient Registration
- Critical thinking abilities
- Workflow Coordination
- Records Management
- Epic Systems
- Critical Thinking
- Time Management
- Goal attainment
- Emergency Readiness
- Attention to Detail
- Excellent Communication
- Performance Metrics
References
References available upon request.
Timeline
Patient Health Advocate
Somatus
10.2021 - Current
Medical Records Coordinator
Somatus
01.2021 - Current
Patient Referral Coordinator
Hospice of Dayton
01.2014 - 09.2021
Patient Care Technician
Hospice of Dayton
01.2014 - 09.2021
Health Unit Coordinator
Hospice of Dayton
01.2014 - 09.2021
High School Diploma -
Fairborn High School