Tonya Dunn
Wickliffe
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
35
35
years of professional experience
Work History
Owner
Paint FX, Sister Company to Sisters and Friends
04.2016 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Exceeded client expectations with meticulous attention to detail in the application of various decorative techniques such as faux finishing, paint, glaze and other trending designs.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Explained estimates and determined repair timelines to manage customer expectations.
- Directed preparation of purchase orders or bid requests to meet material needs for production operations.
- Negotiated contracts to set prices, quality standards and cost-reduction targets for long-term operational success.
Chief Executive Officer
Sisters & Friends LLC. Sister Company to Paint FX
01.2014 - 01.2022
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices
- Improved system efficiency, conducting comprehensive audits to identify and rectify performance bottlenecks.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Optimized inventory levels by closely monitoring demand patterns and adjusting re-order points accordingly.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
- Established robust network architecture for seamless connectivity across multiple locations, promoting efficient communication and collaboration among teams.
- Coordinated international shipments, ensuring compliance with customs regulations and minimizing shipment delays due to documentation errors.
- Built IT infrastructure to support key business strategies and evolving processes.
- Conducted regular audits of systems, networks, and security protocols to maintain compliance with industry standards and regulations.
- Implemented and maintained technology and software budget.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed multiple branches successfully while maintaining consistent quality standards across all locations.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Utilized financial software to prepare consolidated financial statements.
- Improved warehouse efficiency by implementing inventory control systems and processes.
- Ensured compliance with all relevant safety regulations within the warehouse environment, prioritizing employee well-being while maintaining efficiency standards.
- Implemented barcode scanning system at all stores to track product movements within the warehouse, reducing manual errors in recordkeeping.
- Processed damaged goods and completed wasted inventory paperwork.
- Maintained control of cycle counts, physical inventory and discrepancy research.
Hybrid Generalist
Civil Design Group
01.2007 - 01.2014
- Network Administrator
- Remote Support Operations
- Field Surveyor
- Office Manager
- Cad Technician
- Human Resource
- Bookkeeper
Administrative Assistant/Field technician
AC Plus Marine, Inc
01.2009 - 01.2013
- Implement and obtain all Navsea, Coastguard, ABS, IMCA, PVHO compliance documentation
- Field technician for marine dive equipment
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Project team leader for preparation of all technical submissions
- Initiate and coordinate inventory and cost control programs
- Prepare Production Reports
- Review operations with technical and engineering staff
- Implemented quality control measures to identify errors in documents, minimizing the risk of non-compliance or inaccuracies.
- Maintained a strong attention to detail while working with high volumes of documents, ensuring accuracy and completeness in every task.
- Developed detailed project plans to outline scope, goals, deliverables, and timelines, ensuring successful outcomes.
- Spearheaded process improvements within the organization by sharing best practices learned from completed projects across various departments.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
Systems Administrator
Western Cutterheads Inc. & Mattison Lathes
01.1990 - 01.2010
- Company Overview: Nineteen years of experience as Systems Administrator for International and Domestic Tooling, Wood Working Industry and Machinery Manufacturer (OEM)
- Field technician for installation of rotary lathe machines
- A+ CompTIA Certified, Microsoft Certified Professional, Microsoft Certified Desktop Support Technician
- Researched, Recommended and Installed New Operating Systems as required
- Developed and tested Disaster Recovery plans
- Developed System and Troubleshooting CNC equipment via VPN
- Developed and Built Servo Controlled Control Cabinets for Mattison Rotary Lathe (Machines used for Woodworking Industry)
- Researched, analyzed, installed, and maintained all CNC controlled equipment (Raytheon Laser, CNC Cincinnati Milacron 5-axis mills, Mattison Rotary Lathe)
- Served as Liaison between CEO and customers for all troubleshooting of technical equipment in the field, domestic and international locations
- Developed and maintained Servo-Controlled Equipment, Business Server with Exchange, Office Computers, Processors, Printers, Ensuring All manner of operations
- Mechanical drafter for woodworking components i.e
- Tools, turnings, machines
- Designed, Installed, and maintained Network System
- Technical writing skills, SOP’s for systems ongoing technical support of equipment, developed and maintained Web-Site
- Nineteen years of experience as Systems Administrator for International and Domestic Tooling, Wood Working Industry and Machinery Manufacturer (OEM)
Education
High School Diploma -
No Degree - Computer Information Systems
Skills
- Managerial Accounting
- Advertising
- AutoCAD Drafting Expertise
- QuickBooks Financial Management
- Office Management
- Manufacturing Coordination
- Field Service Management
- Efficient Data Management
- Industrial Operations Experience
- Customer Relations Management
- Skilled in Microsoft Office Applications
- Supply Chain Coordination
- Front Office Administration
- Front Office
- Operational Management
- Document Organization Expertise
- Professional Administrative Skills
- Detail-Oriented Organization
- Technical Field Specialist
- Skilled in Office 365 Applications
- Invoice Processing
- Supplier Coordination
- Expense Management
- Event Management
- Payroll Management
- Human Resources Management
- Staff Management
- Project Scheduling
Additional Information
Creation and implementation of compliance program for IMCA, Coastguard, Navsea documentation, Project Manager and field technician in marine dive industry, Installation technician for rotary lathe machines used in woodworking industry., Survey technician for airport surveys, property, and highway development
Timeline
Owner - Paint FX, Sister Company to Sisters and Friends
04.2016 - Current
Chief Executive Officer - Sisters & Friends LLC. Sister Company to Paint FX
01.2014 - 01.2022
Administrative Assistant/Field technician - AC Plus Marine, Inc
01.2009 - 01.2013
Hybrid Generalist - Civil Design Group
01.2007 - 01.2014
Systems Administrator - Western Cutterheads Inc. & Mattison Lathes
01.1990 - 01.2010
Washington - High School Diploma,
West Kentucky Community And Technical College - No Degree, Computer Information Systems
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