Tonya Duvall
Ocean Springs,United States
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
26
26
years of professional experience
Work History
Patient Services Coordinator
P T Solutions
01.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Reduced wait times for patients through effective coordination of appointment schedules with providers.
- Assisted in improving overall clinic efficiency by managing patient flow during peak hours and high-volume situations.
- Increased patient understanding of treatment plans by providing clear explanations of medical procedures and instructions.
Resident Property Manager
Handy Lock Self Storage
04.2014 - 12.2022
- Successfully oversaw day-to-day operations and worked to foster efficiency
- Maintained office-wide scheduling to assure Facility was always covered
- Managed vendors and the purchasing of office supplies, software, and equipment
- Maintained office-wide protocols in accordance with the employee handbook and COVID guidelines
- Assisted accounts payable, accounts receivable, expense reimbursement, as well as reporting Petty cash expenses, daily bank deposits, and cash drawer summary and general ledger of payments received
- Encouraged employees to do their best, and increased store productivity immensely
- Lead recruitment efforts and training of new employees
- Provided optimal assistance to the Corporate Management and handled a variety of tasks
- Achieved great curb appeal to ensure a neat and attractive sales environment, and assisted in the setup of visual displays, That were pleasing to the customers I served
- Served as a successful leader, promoting and achieving store success
- I exceeded monthly expected incomes for the company
- Retained over 600 Storage unit rentals every quarter
- Cleaned and maintained entire property, to include landscape work
- Inspired the community with My weekly Marquee quotes
- Identified and maximized sales opportunities, and increased customer retention rates.
Customer Service Manager/Front End Manager
Walmart
09.2004 - 02.2014
- Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer
- Accurately verified information and updated information databases as necessary
- Attended workshops and conferences centered around increasing customer service skills
- Built a strong working knowledge of the company procedures and protocols
- Answered phone calls and provided callers with pertinent information and assistance
- Worked with large sums of money daily
- Was in charge of 50+ Cashiers, assigned daily shift duties and responsibilities
- Was responsible for auditing cash drawers of employees to help reduce internal loss prevention
- Conducted cash pick ups on busy shifts to reduce loss
- Conducted interviews to hire future employees
- Coached employees for disciplinary action
- Assisted with returns at the Service desk
- Approved and/ or disapproved returns as needed.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
CSSR/Dispatcher
Cable ONE
06.1998 - 08.2004
- Strived to ensure a positive and hassle-free customer experience
- Settled any customer disputes in a professional and pleasant manner
- Identified and maximized sales opportunities, and increased customer retention rates
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Helped to increase customer return rates by providing excellent customer service at all times
- Worked to achieve high customer satisfaction rates by providing optimal customer service
- Maintained up-to-date knowledge of all special promotions, as well as cable packages
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Created daily work orders for 30+ Installers and Senior field technicians
- Completed their assignment via a two-way radio system
- Scheduled service repair and/or installation appointments with customers
- Performed collection calls for non-payment or late customers
- Was very proficient in multi-tasking on a daily basis
- Maintained a low key, low-stress environment for my entire team.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
Education
Customer Service Representative Training - Vocational-Technical Education
Cable ONE University
Phoenix, AZ02.1999
High School Diploma -
Ocean Springs High School
Ocean Springs, MS05.1988
Skills
- Leadership Skills
- Adaptability
- Fast Learner
- Computer Skills
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication Skills
- Customer Service
- Interpersonal Communication
- Administrative
- Excellent Multitasking
- Effective Time Management
- Financial Accounting
- Knowledge of Office Technology
- Patient Registration
- Patient Confidentiality
- Insurance Verification
- Appointment Scheduling
Personal Information
- Place of Birth: Charleston, South Carolina
- Date of Birth: 02/10/70
References
References available upon request
Timeline
Patient Services Coordinator
P T Solutions
01.2023 - Current
Resident Property Manager
Handy Lock Self Storage
04.2014 - 12.2022
Customer Service Manager/Front End Manager
Walmart
09.2004 - 02.2014
CSSR/Dispatcher
Cable ONE
06.1998 - 08.2004
Customer Service Representative Training - Vocational-Technical Education
Cable ONE University
High School Diploma -
Ocean Springs High School
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