Tonya Dwyer
Sacramento,CA
Overview
1
1
year of professional experience
Work History
Bartender
Hard Rock Casino
06.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Napa Valley Golf Course
06.2023 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Followed strict recipes and drink measurements to minimize product used.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Education
Aa - Aa
Chabot College
Hayward, CA05.1999
Skills
- Menu Memorization
- Basic accounting
- Payment Processing
- Suggestive Selling
- Health codes compliance
- Classic cocktails
- Engaging personality
- Professional Appearance
- Customer service expertise
- Wine and liquor knowledge
- Cash Register Operation
- Memory retention
- Beverage Preparation
- Food Service
Timeline
Bartender
Hard Rock Casino
06.2023 - Current
Bartender
Napa Valley Golf Course
06.2023 - 02.2024
Aa - Aa
Chabot College
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