Summary
Overview
Work History
Education
Skills
Courses
Certification
Accomplishments
References
Timeline
Generic

Tonya Dyer

Cleveland,TN

Summary

It is with great interest I am applying for the position of supervisor for the Family Services Department. My excellent skills in administration and my understanding of the day-to-day processes of our department will be an asset to lead the department. My experience includes over two decades of expertise in family services, legal processes, and client relations which allows me to understand all aspects of the department, including from an outside perspective. I feel I demonstrate exceptional leadership and problem-solving skills; when an issue arises, I immediately look for a resolution. I am also able to easily ensure efficient case handling, keep accurate data records and foster a collaborative work environment. I am committed to providing innovative solutions and maintaining accurate records to support the court’s organizational goals. I am equipped with a multitude of skills and currently assist magistrates and my current supervisor in resolving issues that arise when they need an educated opinion. As an outgoing person with exceptional interpersonal skills and the ability to learn and grow professionally, I am a strong candidate for this position. Throughout my career here, I have demonstrated my exceptional ability for meeting organizational objectives and needs of the court at any time. I have assisted in several different areas as needed and without hesitance. In addition to all of my skills I bring to the department, I also enjoy my natural abilities and creativity to design different documents, brochures and anything else needed for the court. I am confident that my skills and my ability to prioritize duties and meet deadlines under pressure will work well as supervisor for the Family Services Department. I am a highly motivated employee with the desire to take on new challenges. I have a strong work ethic, adaptability and exceptional interpersonal skills. I am very interested in the position of working with all employees as the supervisor of the Family Services Department.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Intake and Family Services Specialist

Hamilton County Government
10.2017 - Current
  • Performs various functions, operations and duties associated with filing custody and/or visitation petitions; interviews clients regarding situation and circumstances; determines type of petition or legal process required; prepares cases for court; tracks down and obtains appropriate signatures required to initiate case activities; serves as a liaison between the Juvenile Court and various governmental agencies and departments; maintains and updates files, records, worksheets and related documents
  • Provides procedural assistance without giving legal advice; interviews parties and explains the legal process; assists clients prior to and in court; responds to questions related to case information; works with youth, their families, law enforcement officials and others in gathering information and facts; maintains a caseload; compiles and completes reports, findings and recommendations; sets and reschedules hearings and related court activities
  • Performs other related duties as assigned.

Sales

AT&T
10.2016 - 10.2017
  • Sales of all products and services, explain phones and bills, customer service, working with business accounts, setting up new accounts and keeping in contact with customers on new products and services that would fit their needs.
  • Trained junior sales technicians, enhancing their product knowledge and sales techniques.
  • Increased sales revenue by establishing strong relationships with clients and implementing effective sales strategies.
  • Increased fleet sales by developing and implementing effective sales strategies.
  • Increased commercial sales revenue by developing and implementing strategic sales plans.

MICU Assistant

Tennova Healthcare
01.2013 - 01.2016
  • Started out as needed as a unit secretary on the 4th floor and then went full time on night shift in the Medical intensive care unit
  • In these positions, I assisted the nurses and watched the heart monitors
  • I did patient care work and clerical work.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Scheduling Coordinator and Assistant to Director of Nursing

Life Care Center of Collegedale
03.2012 - 09.2013
  • Schedule all nursing and C.N.A staff and scheduling all resident appointments, Manage the calendar of the Director of Nursing and Executive Director, worked with human resources with interviews and new hires, Daily balancing of hours used to match with the budget allowed, working with the state officials when they came to the facility, Programs Microsoft Word, Excel, Schedule anywhere VSS Pro, Classes: Basic life support CPR certified, The Managing Unacceptable Worker Behavior Seminar (Skill path) The indispensable Assistant Seminal (skill path)
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.

Deputy Clerk

Bradley County Government
02.2000 - 03.2012
  • Book keeper for General Sessions Court (on Quicken Program), Daily balancing and posting in the General ledger Monthly balancing and writing checks to the correct areas, Yearly audit, Create and maintain case files, enter data after court, pull files for court and file back, Worked in Juvenile and Criminal Court with the Judges, Collections Court, Programs Microsoft Word, Excel, Local Government court programs, State of Tennessee Department of Motor Vehicles/Department of Safety
  • Processing traffic citations and editing of driver's license statuses
  • Classes Child Abuse Reporting, Recordkeeping Laws, Local Government Programming
  • Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
  • Completed complex court forms accurately, minimizing errors and potential delays in processing.
  • Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
  • Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
  • Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.

Education

Medical Insurance and Accounting Medical Manager program -

Cleveland State Community College

General Psychology -

Cleveland State Community College

Public Speaking -

Cleveland State Community College

Criminal Law -

Cleveland State Community College

Dental Assisting -

Chattanooga State Community College

Skills

  • MS Word
  • MS Excel
  • Data entry
  • Record management
  • Problem solving
  • JFACTS
  • CPS referral
  • Time management
  • Court room etiquette
  • JJCANS
  • Research & fact collecting
  • Leadership
  • Compassion & Empathy
  • Time management
  • Communication & Listening
  • Needs & assessment
  • Drug testing
  • Professional ethics
  • Multicultural Competence
  • Confidentiality Practice
  • Needs Assessment
  • Community Resources
  • Client Interviewing
  • Law Enforcement Collaboration
  • Report Preparation
  • Teamwork and Collaboration
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Active Listening
  • Adaptability and Flexibility
  • Decision-Making
  • Relationship Building
  • Family Support
  • Professionalism
  • Time management abilities
  • Microsoft Office Suite

Courses

The managing unacceptable worker behavior seminar (skill path) 

The indispensable assistant (skill path)

Trust based relational intervention for community leaders

Special consideration: Domestic Violence (Vanderbilt University) 

Hamilton County Safe Baby Court 

JJCANS 

Notary Public for Bradley County 

Certification

  • Child and Adolescent Needs and Strength (CANS) Tennessee Juvenile Justice Version
  • Notary Public for Bradley County

Accomplishments

    TJCSA- Program Chair 2020

References

  • Beau Skelly, DCS attorney, (423) 987-7480
  • Victoria Jackson, Hamilton County Deputy Court Clerk, (423) 209-5252

Timeline

Intake and Family Services Specialist

Hamilton County Government
10.2017 - Current

Sales

AT&T
10.2016 - 10.2017

MICU Assistant

Tennova Healthcare
01.2013 - 01.2016

Scheduling Coordinator and Assistant to Director of Nursing

Life Care Center of Collegedale
03.2012 - 09.2013

Deputy Clerk

Bradley County Government
02.2000 - 03.2012

Medical Insurance and Accounting Medical Manager program -

Cleveland State Community College

General Psychology -

Cleveland State Community College

Public Speaking -

Cleveland State Community College

Criminal Law -

Cleveland State Community College

Dental Assisting -

Chattanooga State Community College
Tonya Dyer