Tonya Dykes
Kingsport,TN
Summary
Professional with strong background in financial analysis, adept at leveraging analytical skills to drive business growth and financial stability. Expertise in data interpretation, financial modeling, and risk assessment, ensuring informed decision-making and strategic planning. Known for collaborative approach and adaptability, consistently meeting team objectives and organizational goals. Proficient in utilizing financial software and tools to streamline processes and enhance accuracy.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Financial Analyst II
Ballad Health
Kingsport, TN
02.2023 - Current
- Analyzed financial data to support strategic decision-making and budget forecasting.
- Developed comprehensive financial reports for department heads to inform operational strategies.
- Collaborated with cross-functional teams to enhance financial processes and reporting accuracy.
- Streamlined budgeting procedures, resulting in improved efficiency and resource allocation.
- Coordinated month-end accounting close tasks, including reconciliations and journal entries, to support timely financial analysis.
Patient Access Manager
Ballad Health/Ensemble Health Partners
Bristol, TN
04.2019 - 02.2023
- Directs the day-to-day Patient Access operations for eight on-site and off-site locations
- Manage 39 Patient Access Specialists by delivering consistent coaching and mentoring to improve job efficiency
- Coordinates process improvement strategies with internal and external departments, physician offices, and vendors
- Ensure compliance with Medicare, Medicaid, and third-party billing, as well as maintain Joint Commission standards
- Responsible for developing training, annual performance appraisals, and staff development.
- Compile and monitor daily, monthly, and quarterly KPI data for report-outs to Senior Leadership
- Lead daily improvement board huddles as well as develop and present monthly associate meeting
- Complete monthly associate audits, monthly cash drawer audits, and credit card machine inspections
- Recruit, interview, and initiate the hiring process of new hires
- Set and evaluate quarterly goals and monitor progress
- Monitor and complete-time review of the payroll system
- Develop monthly associate schedules to ensure all Patient Access areas are staffed accordingly
- Monitor patient volume daily and make staffing adjustments as needed
- Address patients' complaints-head on, investigate concerns, and work with medical staff to develop a solution
Patient Access Team Lead/Cashier
Ballad Health
Kingsport, TN
08.2008 - 04.2019
- Completed time review and submit in the Kronos payroll system
- Developed monthly associate schedules to ensure all Patient Access areas were staffed accordingly
- Evaluated patient census and department schedules to make staffing adjustments as needed
- Evaluated supply needs and submit orders
- Reconcile reports to daily cash sheet and general ledger
- Complete daily bank deposit
- Non-patient payment posting to appropriate department and account numbers
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions
- Verified demographics and insurance information to register patients in the computer system
- Applied HIPAA privacy and security regulations while handling patient information
- Obtained necessary signatures on all regulatory documents
- Applied knowledge of payer requirements and utilized online eligibility systems to verify patient coverage and policy limitations
- Updated reference materials as well as trained staff on Medicare, Medicaid, and third-party payer requirements, guidelines, policies, and a list of accepted insurance plans
- Communicated financial obligations to patients and collected fees at the time of service
Patient Access Representative
Ballad Health
Kingsport, TN
09.2001 - 08.2008
- Interviewed patients upon entrance to the hospital, gathered appropriate information and entered data into the electronic health system
- Verified demographic and insurance information
- Applied HIPAA privacy and security regulations while handling patient information
- Obtained necessary signatures on all regulatory forms
- Applied knowledge of payer requirements and utilized online eligibility systems to verify patient coverage and policy limitations
- Communicated financial obligations to patients and collected fees at the time of service
Education
Bachelor of Science - Business Administration
Milligan University
Elizabethton, TN12-2022
Associate of Science - Business Administration
Northeast State Community College
Blountville, TN12-2020
Advanced Emergency Medical Technician -
Northeast State Community College
Blountville, TN05-2004
Skills
- Pharmacy Financial Optimization
- 340B Knowledge
- Pharmacy and Oncology Financial Analyst
- EPIC, Axiom
- Microsoft Office Suite
- Smart Sheet
- Workday/Kronos
- Meeting Key Performance Metrics
- Smart Square
- Employee Retention Strategies
- Financial and Operational Reporting
- Variance Analysis
- Account Reconciliation
- General Ledger Accounting
- Preparing Budgets
Certification
- HFMA - Certified Revenue Cycle Representative
- Tennessee Licensed Advanced Emergency Medical Technician
Timeline
Financial Analyst II
Ballad Health
02.2023 - Current
Patient Access Manager
Ballad Health/Ensemble Health Partners
04.2019 - 02.2023
Patient Access Team Lead/Cashier
Ballad Health
08.2008 - 04.2019
Patient Access Representative
Ballad Health
09.2001 - 08.2008
Bachelor of Science - Business Administration
Milligan University
Associate of Science - Business Administration
Northeast State Community College
Advanced Emergency Medical Technician -
Northeast State Community College