TONYA E. ANDREWS
Chicago,IL
Summary
To obtain a position where my leadership skills, data entry processing expertise, accounting assistant, customer service experience, professionalism, positive attitude and interest can be utilized.
Overview
36
36
years of professional experience
Work History
Member & Guest Services Administrative Associate/Call Center Specialist/Lead Data Entry Specialist
Trinity United Church of Christ
01.2014 - 07.2021
- Coordinates activity/ministry needs
- Prepare ministry packets and reports
- Plan and organize meetings
- Maintain electronic & hard copying filing system
- Manage calendar for family ministers
- Coordinates activities to support family ministers’ activities and visitations
- Receives & confirms information with all applicable stakeholders
- (i.e
- Director, associate pastors, ministers, members etc.)
- Administrative support for6 family ministries as well as special projects
- Serves as point of contact for ministry administration e.g
- Coordination of Media/Communications, space needs and other ministry needs
- Manage large volume of inbound calls and route calls to correct personnel via call center
- Prepare and process twenty-five hundred church contribution envelopes per week
- Generate members’ contribution statements
- Greet and Welcome Guest into the facility via reception desk
- Answers questions with correct information and addresses complaints
- Identify visitors needs and get them in contact with the correct personnel
- Contact the correct personnel for appointments & meetings
- Handles customer inquiries via phone and email
- Answers inquiries by clarifying desired information; researching and providing information
- Follow up customer calls when necessary
- Utilize ACS technologies systems daily and update membership information via Trinity technical systems
- Prepare mass mailing
Mental Health Support Worker
Department of Human Services
04.2012 - 01.2021
- Administered cognitive-behavioral therapy techniques to support patients in managing anxiety and depression.
- Developed individualized care plans tailored to each patient's specific mental health needs.
- Conducted virtual therapy sessions using telehealth software to provide remote support to patients.
- Provided crisis intervention and de-escalation support during acute episodes of mental distress.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Developed and implemented activities to help clients develop social and independent living skills.
- Provided clients with recommendations to community resources.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
Member & Guest Services Assistant/Call Center Specialist/Lead Data Entry Specialist
Trinity United Church of Christ
07.2012 - 01.2014
- Manage large volume of inbound calls and route calls to correct personnel via call center
- Prepare and process twenty-five hundred church contribution envelopes per week
- Generate members’ contribution statements
- Greet and Welcome Guest into the facility via reception desk
- Answers questions with correct information and addresses complaints
- Identify visitors needs and get them in contact with the correct personnel
- Contact the correct personnel for appointments & meetings
- Handles customer inquiries via phone and email
- Answers inquiries by clarifying desired information; researching and providing information
- Follow up customer calls when necessary
- Prepare mass mailing
Accounting Department Assistant/Lead Data Entry Specialist
Trinity United Church of Christ
09.1997 - 07.2012
- Prepare and process forty-five hundred church contribution envelopes per week
- Manage and generate members’ contribution statements (Quarterly & Fiscal Year) for over thirteen thousand active members and online contributors
- Liable for automatic withdrawals (ACH) for more than one thousand members
- Responsible for remote deposit capture, managing church safe and scheduling Brinks for pick up and deposits
- Utilize ACS technologies systems daily and update membership information via Trinity technical systems
- Handle heavy call volume, manage voicemail inbox, and assist members with written registration for automatic withdrawals
- Provide exceptional customer to our church members and office administrative support
- Assist with account payable support, filing, and member service when needed
- Follow up customer calls when necessary
Payroll/Data Entry
ADP/Robert F. White Payroll Service
11.1985 - 03.1988
- Received and processed payroll information with the help of an online Entrex CRT System
- Handled deduction, exemption, tax withholding
Education
General Studies
Harold Washington City College
Chicago, Illinois12.1982
High School Diploma - undefined
Kenwood Career Academy
Chicago, Illinois06.1981
Skills
- Typing75wpm
- 10,000 keystrokes per minute
- Microsoft Word, Excel, & Outlook
- ACS technology systems
- Electronic withdrawals and transfer maintenance (ACH)
- Remote Deposit Capture (RDC)
- ACS Technologies System
- Sage System (MIP) Accounting System
- Payroll Typist/Data Entry
- Performs well under pressure while maintaining professionalism
- Heavy call volume and voice mail inbox management
- Switchboard Operator management
Timeline
Member & Guest Services Administrative Associate/Call Center Specialist/Lead Data Entry Specialist
Trinity United Church of Christ
01.2014 - 07.2021
Member & Guest Services Assistant/Call Center Specialist/Lead Data Entry Specialist
Trinity United Church of Christ
07.2012 - 01.2014
Mental Health Support Worker
Department of Human Services
04.2012 - 01.2021
Accounting Department Assistant/Lead Data Entry Specialist
Trinity United Church of Christ
09.1997 - 07.2012
Payroll/Data Entry
ADP/Robert F. White Payroll Service
11.1985 - 03.1988
General Studies
Harold Washington City College
High School Diploma - undefined
Kenwood Career Academy
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