Summary
Overview
Work History
Education
Skills
Timeline
Generic

TONYA E. ANDREWS

Chicago,IL

Summary

To obtain a position where my leadership skills, data entry processing expertise, accounting assistant, customer service experience, professionalism, positive attitude and interest can be utilized.

Overview

36
36
years of professional experience

Work History

Member & Guest Services Administrative Associate/Call Center Specialist/Lead Data Entry Specialist

Trinity United Church of Christ
Chicago, Illinois
01.2014 - 07.2021
  • Coordinates activity/ministry needs
  • Prepare ministry packets and reports
  • Plan and organize meetings
  • Maintain electronic & hard copying filing system
  • Manage calendar for family ministers
  • Coordinates activities to support family ministers’ activities and visitations
  • Receives & confirms information with all applicable stakeholders
  • (i.e
  • Director, associate pastors, ministers, members etc.)
  • Administrative support for6 family ministries as well as special projects
  • Serves as point of contact for ministry administration e.g
  • Coordination of Media/Communications, space needs and other ministry needs
  • Manage large volume of inbound calls and route calls to correct personnel via call center
  • Prepare and process twenty-five hundred church contribution envelopes per week
  • Generate members’ contribution statements
  • Greet and Welcome Guest into the facility via reception desk
  • Answers questions with correct information and addresses complaints
  • Identify visitors needs and get them in contact with the correct personnel
  • Contact the correct personnel for appointments & meetings
  • Handles customer inquiries via phone and email
  • Answers inquiries by clarifying desired information; researching and providing information
  • Follow up customer calls when necessary
  • Utilize ACS technologies systems daily and update membership information via Trinity technical systems
  • Prepare mass mailing

Mental Health Support Worker

Department of Human Services
Chicago, IL
04.2012 - 01.2021
  • Administered cognitive-behavioral therapy techniques to support patients in managing anxiety and depression.
  • Developed individualized care plans tailored to each patient's specific mental health needs.
  • Conducted virtual therapy sessions using telehealth software to provide remote support to patients.
  • Provided crisis intervention and de-escalation support during acute episodes of mental distress.
  • Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
  • Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
  • Developed and implemented activities to help clients develop social and independent living skills.
  • Provided clients with recommendations to community resources.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.

Member & Guest Services Assistant/Call Center Specialist/Lead Data Entry Specialist

Trinity United Church of Christ
Chicago, Illinois
07.2012 - 01.2014
  • Manage large volume of inbound calls and route calls to correct personnel via call center
  • Prepare and process twenty-five hundred church contribution envelopes per week
  • Generate members’ contribution statements
  • Greet and Welcome Guest into the facility via reception desk
  • Answers questions with correct information and addresses complaints
  • Identify visitors needs and get them in contact with the correct personnel
  • Contact the correct personnel for appointments & meetings
  • Handles customer inquiries via phone and email
  • Answers inquiries by clarifying desired information; researching and providing information
  • Follow up customer calls when necessary
  • Prepare mass mailing

Accounting Department Assistant/Lead Data Entry Specialist

Trinity United Church of Christ
Chicago, Illinois
09.1997 - 07.2012
  • Prepare and process forty-five hundred church contribution envelopes per week
  • Manage and generate members’ contribution statements (Quarterly & Fiscal Year) for over thirteen thousand active members and online contributors
  • Liable for automatic withdrawals (ACH) for more than one thousand members
  • Responsible for remote deposit capture, managing church safe and scheduling Brinks for pick up and deposits
  • Utilize ACS technologies systems daily and update membership information via Trinity technical systems
  • Handle heavy call volume, manage voicemail inbox, and assist members with written registration for automatic withdrawals
  • Provide exceptional customer to our church members and office administrative support
  • Assist with account payable support, filing, and member service when needed
  • Follow up customer calls when necessary

Payroll/Data Entry

ADP/Robert F. White Payroll Service
Chicago, Illinois
11.1985 - 03.1988
  • Received and processed payroll information with the help of an online Entrex CRT System
  • Handled deduction, exemption, tax withholding

Education

General Studies

Harold Washington City College
Chicago, Illinois
12.1982

High School Diploma - undefined

Kenwood Career Academy
Chicago, Illinois
06.1981

Skills

  • Typing75wpm
  • 10,000 keystrokes per minute
  • Microsoft Word, Excel, & Outlook
  • ACS technology systems
  • Electronic withdrawals and transfer maintenance (ACH)
  • Remote Deposit Capture (RDC)
  • ACS Technologies System
  • Sage System (MIP) Accounting System
  • Payroll Typist/Data Entry
  • Performs well under pressure while maintaining professionalism
  • Heavy call volume and voice mail inbox management
  • Switchboard Operator management

Timeline

Member & Guest Services Administrative Associate/Call Center Specialist/Lead Data Entry Specialist

Trinity United Church of Christ
01.2014 - 07.2021

Member & Guest Services Assistant/Call Center Specialist/Lead Data Entry Specialist

Trinity United Church of Christ
07.2012 - 01.2014

Mental Health Support Worker

Department of Human Services
04.2012 - 01.2021

Accounting Department Assistant/Lead Data Entry Specialist

Trinity United Church of Christ
09.1997 - 07.2012

Payroll/Data Entry

ADP/Robert F. White Payroll Service
11.1985 - 03.1988

General Studies

Harold Washington City College

High School Diploma - undefined

Kenwood Career Academy

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TONYA E. ANDREWS