To obtain a position where my leadership skills, data entry processing expertise, accounting assistant, customer service experience, professionalism, positive attitude and interest can be utilized.
Overview
36
36
years of professional experience
Work History
Member & Guest Services Administrative Associate/Call Center Specialist/Lead Data Entry Specialist
Trinity United Church of Christ
01.2014 - 07.2021
Coordinates activity/ministry needs
Prepare ministry packets and reports
Plan and organize meetings
Maintain electronic & hard copying filing system
Manage calendar for family ministers
Coordinates activities to support family ministers’ activities and visitations
Receives & confirms information with all applicable stakeholders
(i.e
Director, associate pastors, ministers, members etc.)
Administrative support for6 family ministries as well as special projects
Serves as point of contact for ministry administration e.g
Coordination of Media/Communications, space needs and other ministry needs
Manage large volume of inbound calls and route calls to correct personnel via call center
Prepare and process twenty-five hundred church contribution envelopes per week
Generate members’ contribution statements
Greet and Welcome Guest into the facility via reception desk
Answers questions with correct information and addresses complaints
Identify visitors needs and get them in contact with the correct personnel
Contact the correct personnel for appointments & meetings
Handles customer inquiries via phone and email
Answers inquiries by clarifying desired information; researching and providing information
Follow up customer calls when necessary
Utilize ACS technologies systems daily and update membership information via Trinity technical systems
Prepare mass mailing
Mental Health Support Worker
Department of Human Services
04.2012 - 01.2021
Administered cognitive-behavioral therapy techniques to support patients in managing anxiety and depression.
Developed individualized care plans tailored to each patient's specific mental health needs.
Conducted virtual therapy sessions using telehealth software to provide remote support to patients.
Provided crisis intervention and de-escalation support during acute episodes of mental distress.
Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
Developed and implemented activities to help clients develop social and independent living skills.
Provided clients with recommendations to community resources.
Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
Member & Guest Services Assistant/Call Center Specialist/Lead Data Entry Specialist
Trinity United Church of Christ
07.2012 - 01.2014
Manage large volume of inbound calls and route calls to correct personnel via call center
Prepare and process twenty-five hundred church contribution envelopes per week
Generate members’ contribution statements
Greet and Welcome Guest into the facility via reception desk
Answers questions with correct information and addresses complaints
Identify visitors needs and get them in contact with the correct personnel
Contact the correct personnel for appointments & meetings
Handles customer inquiries via phone and email
Answers inquiries by clarifying desired information; researching and providing information
Follow up customer calls when necessary
Prepare mass mailing
Accounting Department Assistant/Lead Data Entry Specialist
Trinity United Church of Christ
09.1997 - 07.2012
Prepare and process forty-five hundred church contribution envelopes per week
Manage and generate members’ contribution statements (Quarterly & Fiscal Year) for over thirteen thousand active members and online contributors
Liable for automatic withdrawals (ACH) for more than one thousand members
Responsible for remote deposit capture, managing church safe and scheduling Brinks for pick up and deposits
Utilize ACS technologies systems daily and update membership information via Trinity technical systems
Handle heavy call volume, manage voicemail inbox, and assist members with written registration for automatic withdrawals
Provide exceptional customer to our church members and office administrative support
Assist with account payable support, filing, and member service when needed
Follow up customer calls when necessary
Payroll/Data Entry
ADP/Robert F. White Payroll Service
11.1985 - 03.1988
Received and processed payroll information with the help of an online Entrex CRT System
Handled deduction, exemption, tax withholding
Education
General Studies
Harold Washington City College
Chicago, Illinois
12.1982
High School Diploma - undefined
Kenwood Career Academy
Chicago, Illinois
06.1981
Skills
Typing75wpm
10,000 keystrokes per minute
Microsoft Word, Excel, & Outlook
ACS technology systems
Electronic withdrawals and transfer maintenance (ACH)
Remote Deposit Capture (RDC)
ACS Technologies System
Sage System (MIP) Accounting System
Payroll Typist/Data Entry
Performs well under pressure while maintaining professionalism
Heavy call volume and voice mail inbox management
Switchboard Operator management
Timeline
Member & Guest Services Administrative Associate/Call Center Specialist/Lead Data Entry Specialist
Trinity United Church of Christ
01.2014 - 07.2021
Member & Guest Services Assistant/Call Center Specialist/Lead Data Entry Specialist
Trinity United Church of Christ
07.2012 - 01.2014
Mental Health Support Worker
Department of Human Services
04.2012 - 01.2021
Accounting Department Assistant/Lead Data Entry Specialist
Trinity United Church of Christ
09.1997 - 07.2012
Payroll/Data Entry
ADP/Robert F. White Payroll Service
11.1985 - 03.1988
General Studies
Harold Washington City College
High School Diploma - undefined
Kenwood Career Academy
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