Tonya Edwards
PMP,CSM,MCPS
Murfreesboro,Tennessee
Summary
Motivated Project Manager with 10 years of experience controlling all stages of projects from inception through monitoring and closing, exceeding expectations of being on time and on budget. Considerable client-facing project experience has driven commitment to customer satisfaction.
Overview
22
22
years of professional experience
3
3
Certification
Work History
Technical Project Manger
National Seating & Mobility
Franklin, TN
01.2018 - Current
- Using Agile methodology orchestrated enhancing in-house applications that increased productivity and enhanced collaboration for all Acquisitions and location moves with creation of Kanban-style plan via Microsoft teams.
- Over 4-year span successfully planned, rolled out, and infrastructure built for over 100 location mergers, and acquisitions.
- Compiled daily field reports, detailing all key activities, and outlining project progress for stakeholders
- Handled scheduling of subcontractors and staff to complete projects within required timeframes.
- Built successful project plans covering objectives, resources, and staffing to meet schedules
- Maintained open communication by presenting regular updates on project status to customers
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- · Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Developed team communications and information for meetings
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Actively listen to customers' requests, confirming full understanding before addressing concerns
- Maintained energy and enthusiasm in fast-paced environments
- Conducted research, gathered information from multiple sources, and presented results
Senior Living - PC/LAN Specialist
Brookdale
Brentwood, TN
01.2015 - 01.2018
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Helped streamline repair processes and update procedures to support action consistency
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
- Improved operations through consistent hard work and dedication.
- Managed over 25 customer walk-ups per day Demonstrated respect, friendliness, and willingness to help wherever needed
Tech Support Specialist-Contractor
TEKsystems
Brookfield, WI
01.2013 - 01.2014
- Provided Tier 1 IT support to non-technical internal users through desk-side support services
- Resolution provided for diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Maintained excellent attendance record, consistently arriving to work on time
- Resolved problems, improved operations, and provided exceptional service
- Exceeded goals through effective task prioritization and great work ethic
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Averaged over 75 calls per day with full resolution within SLA of 10 minutes or less
Executive Assistant
Milwaukee Workforce Development
Milwaukee, WI
01.2005 - 01.2007
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity
- Processed travel expenses and reimbursements for executive team and senior management group.
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Screened calls and emails and responded accordingly to support executive correspondence
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Supported business and hospitality needs of corporate partners and staff during meetings and company events
IT Business Project Analyst
Milwaukee Brewers
Milwaukee, WI
02.1992 - 01.2004
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies
- Optimized system and platform performance capabilities in most efficient, practical way possible
- Mapped current business and operational processes and recommended areas for improvement
- Reviewed files, records, and other documents to obtain business information and key data informing responses to development requests.
- Handled up to 100 calls per day to address customer inquiries and concerns
Education
Associate of Applied Science - Applied Science Information Technology
Brensten Education
Waukesha, WI03.2014
Certificate - Health Information Technology
Milwaukee Area Technical College
Milwaukee, WI03.2013
Skills
- Systems Implementations
- Microsoft Suite
- Business Process Reengineering
- Managing Multiple Projects
- Scrum Methodology
- Cross-Training Skills
- Infrastructure Projects
- Software and Hardware Implementation
- Continuous Improvement Projects
- Information Technology Management
- Purchasing and Procurement
- Project monitoring
- Project site supervision
Accomplishments
- Scrum Alliance Member
- PMI Member
- IT Consultant
- Nominated for the 2020 Corporate Support Employee of the Year Pillar
- Nominated for the 2020 HEARTS Award
- Presented with the "Say Yes" Award for the display of always being willing to assist
- Achieved 100% by introducing Teams planner for acquisitions and branch moves/merger tasks.
- Collaborated with a team of 30 in the development of the Riverview Project infrastructure roll-out of the largest acquisition in our history, 23 branches over 250+ users in 6 states
- Mentor & Coaching PMP Exam prep
Certification
- PMP - Project Management Professional
- Scrum Master
- Microsoft Certified Professional
Timeline
Technical Project Manger
National Seating & Mobility
01.2018 - Current
Senior Living - PC/LAN Specialist
Brookdale
01.2015 - 01.2018
Tech Support Specialist-Contractor
TEKsystems
01.2013 - 01.2014
Executive Assistant
Milwaukee Workforce Development
01.2005 - 01.2007
IT Business Project Analyst
Milwaukee Brewers
02.1992 - 01.2004
Associate of Applied Science - Applied Science Information Technology
Brensten Education
Certificate - Health Information Technology
Milwaukee Area Technical College
- PMP - Project Management Professional
- Scrum Master
- Microsoft Certified Professional
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