Dynamic and detail-oriented executive assistant, equipped with a fresh perspective and a dedication to producing high-quality work. Demonstrates an exceptional ability for time management and anticipates the needs of management to enable a smooth operation of daily tasks.
Hi, I’m
TONYA EKAETTE
Houston,TX
Summary
Overview
18
years of professional experience
Work History
AccentCare, Houston, TX
Care Partner
01.2024 - Current
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Assisted nurses in administering medications, ensuring proper dosage and timely delivery to patients.
- Provided emotional support to patients and families, fostering a positive environment during difficult times.
- Ensured patient safety through regular room checks and vigilance regarding potential hazards or concerns.
Ekaette Home Services, LLC, Houston, TX
Owner
01.2019 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Cornerstone Counseling, Houston
Administrative Assistant
01.2023
Job overview
- Provided administrative assistance, such as writing and editing emails, drafting memos, travel arrangements, and preparing communications on the executive’s behalf
- Responsible for reviewing and maintaining compliance with ERISA, CMS, Medicaid, and client specific requirements
- Processed insurance verifications, revenue cycle management, compliance and documentation as well as customer service and issue resolution
- Organized meetings, including scheduling, sending reminders, and organizing catering when necessary
- Managed executive’s calendar, including making appointments and prioritizing the most sensitive matters.
United Healthcare, Houston
Sales Operations Specialist
01.2007 - 01.2013
Job overview
- Handling inbound phone calls & Digital Click to Chat interactions professionally, while providing excellent customer service
- Research and resolve sales agent’s questions relating to: How to use self-service tools, Member Concerns, Medicaid and Medicare verification, Application status and eligibility, On-boarding and certification process, Commission inquires
- Document call resolution of each contact in various systems in a clear and concise manner
- Demonstrate the ability to provide a quality experience for all of our customers
- Meet minimal performance goals on a weekly, monthly, quarterly, and annual basis.
Education
University of Phoenix
Medical Records Certification
University Overview
University of Phoenix
Associate degree
University Overview
Skills
Insurance veRIFICATION
References
References
Upon RequestTimeline
Care Partner
AccentCare
01.2024 - Current
Owner
Ekaette Home Services, LLC
01.2019 - Current
Sales Operations Specialist
United Healthcare
01.2007 - 01.2013
University of Phoenix
Medical Records Certification
1 2021
University of Phoenix
Associate degree
1 2018
Administrative Assistant
Cornerstone Counseling
01.2023
Similar Profiles
Adrianna DerricksAdrianna Derricks
Home Health Aide at AccentCareHome Health Aide at AccentCare
Mary Jane KnightMary Jane Knight
Director of Clinical Operations at AccentCareDirector of Clinical Operations at AccentCare
ESMERALDA J. GARCIAESMERALDA J. GARCIA
Caretaker at AccentCareCaretaker at AccentCare