Tonya Elmore
Saint George,SC
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Cashier
Sodexo Campus Services
Orangeburg, SC
01.2021 - Current
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer questions and provided store information.
NCO
USAF
Ellsworth, SD
05.2018 - 05.2020
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with others to discuss new opportunities.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
ROTC Instructor
USAF
Cincinnati, OH
11.2014 - 05.2018
- Participated in workshops, trainings and conferences to improve educational skills.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Remained calm and patient in student interactions to support individual growth and development.
Customer Service Representative
USAF
Charleston, SC
11.2005 - 11.2014
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Set up and activated customer accounts.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Relocation Specialist
USAF
England, APO AE
11.2002 - 11.2005
- Conferred with management to develop or implement personnel policies or procedures.
- Process personnel for Permanent Change of Station to Continental United States and overseas location.
- Briefs personnel on entitlements.
Promotions Assistant
USAF
Goldsboro, NC
05.2000 - 09.2002
- Maintained professionality and efficiency while working closely with leadership.
- Serves as the base focal points on all enlisted promotion matters.
- Administers the Senior Airman Below-the-Zone Promotion Program.
- Assists with management of the subject matter expert projects program.
Education
Bachelor of Science - Business Administration
Columbia Southern University
Orange Beach, AL05-2013
Associate of Applied Science - Business
Columbia Southern University
Orange Beach, AL03-2008
Skills
- Payment Processing
- Customer Assistance
- Product Recommendations
- Cash Register Operation
- ID Verification
- Customer Service
Certification
- Base Records Management
Accomplishments
- Base Level Personnel Manager of the Year
- NCO of the Quarter
- AF Outstanding Unit Award
- Air Force Achievement Medal
- Diamond Sharp Award
- Airman of the Year
Timeline
Cashier
Sodexo Campus Services
01.2021 - Current
NCO
USAF
05.2018 - 05.2020
ROTC Instructor
USAF
11.2014 - 05.2018
Customer Service Representative
USAF
11.2005 - 11.2014
Relocation Specialist
USAF
11.2002 - 11.2005
Promotions Assistant
USAF
05.2000 - 09.2002
Bachelor of Science - Business Administration
Columbia Southern University
Associate of Applied Science - Business
Columbia Southern University
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