Tonya Ewing
Pensacola,FL
Summary
Adept at enhancing patient experiences and streamlining clinic operations, my tenure at Ascension Sacred Heart honed my expertise in HIPAA compliance and patient care coordination. With a proven track record in improving clinic efficiency by over 30%, my blend of technical proficiency and exceptional communication skills drives superior healthcare outcomes. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Ascension Sacred Heart
06.2017 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
Customer Service Representative
Mediacom Communications Corporation
05.2015 - 04.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Publishers Circulation Fulfillment Inc.
04.2005 - 09.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
Certification - Medical Insurance Billing
Virginia College
Pensacola, FL06.2017
Associate of Arts - Medical Assistant
Pensacola School of Massage Therapy And Health Careers
Pensacola, FL01.2015
Skills
- HIPAA Compliance
- Immunization Administration
- Venipuncture Expertise
- Vital signs monitoring
- Vital Sign Monitoring
- Medical History Recording
- Medical Office Procedures
- Patient Intake Process
- Clinical Documentation
- Examination Preparation
- Specimens collection and processing
- Professionalism and Ethics
- Specimen Collection
- Patient Scheduling
- Medical Terminology
- Laboratory procedures
- Adaptable and Flexible
- EKG Monitoring
- Medical billing and coding
- CPR
- EMR / EHR
- First Aid
- Electronic Health Records
- Diagnostic Procedures
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Problem Resolution
- Payment Processing
- Call Center Operations
- Scheduling
- Medical office administration
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Certified Clinical Medical Assistant
Ascension Sacred Heart
06.2017 - Current
Customer Service Representative
Mediacom Communications Corporation
05.2015 - 04.2017
Customer Service Representative
Publishers Circulation Fulfillment Inc.
04.2005 - 09.2013
Certification - Medical Insurance Billing
Virginia College
Associate of Arts - Medical Assistant
Pensacola School of Massage Therapy And Health Careers
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