Tonya Fells
Houston,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Talented Senior Instructor with thirty two years of experience in Army education and on the job training. Evaluates instructional needs, develops course plans and delivers curriculum to foster knowledge retention. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC system. Knowledgeable and dedicated customer service professional with extensive experience in MD Anderson industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Human Resources Senior Instructor
United States Army Reserve
11.2022 - Current
- Improved overall student performance by implementing engaging and interactive teaching methods.
- Developed personalized learning plans for students to address individual needs and improve academic outcomes.
- Implemented project-based learning initiatives, fostering creativity and critical thinking skills in students.
- Established a positive classroom environment, promoting open communication and mutual respect among students.
- Increased student motivation by incorporating real-world examples and hands-on learning activities into lesson plans.
- Developed and implemented classroom routines to address varying student needs.
- Shifted between formal and informal methods of teaching to keep students engaged.
Senior Human Resources Sergeant
United States Army Reserve
08.2020 - 10.2022
- Enhanced employee satisfaction by implementing effective human resources policies and procedures.
- Spearheaded performance management efforts, providing constructive feedback to enhance employee growth.
- Implemented diversity and inclusion initiatives to promote a more inclusive workplace culture.
- Facilitated open communication channels between employees and management, promoting transparency within the organization.
- Coordinated employee wellness programs, promoting overall well-being across the organization.
- Maintained accurate personnel records in accordance with legal requirements and company policies.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Developed and coordinated employee training programs to improve productivity and performance.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Fostered positive work environment through comprehensive employee relations program.
- Coordinated technical training and personal development classes for staff members.
Clinical Data Abstractor
MD Anderson
10.2010 - 03.2022
- Improved data accuracy by meticulously reviewing and abstracting clinical information from medical records.
- Enhanced workflow efficiency by utilizing electronic health record systems for accurate data entry and extraction.
- Streamlined data collection process by identifying trends and patterns in patient information, leading to more accurate reporting.
- Collaborated with cross-functional teams for better understanding of clinical trial objectives and data requirements.
- Facilitated timely completion of projects by adhering to deadlines and promptly addressing any issues or discrepancies in the extracted data.
- Strengthened the accuracy of clinical studies with careful attention to detail while abstracting relevant patient data.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations throughout all phases of the abstraction process.
- Promoted collaboration among team members through open communication channels, fostering a supportive work environment conducive to productivity.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Provided valuable feedback on software tools used for data abstraction, contributing towards continuous improvement initiatives within the organization.
- Participated in professional development opportunities to stay current on advancements within the field and enhance skillset as a Clinical Data Abstractor.
Logistic Container Management Sergeant
United States Army Reserve
08.2012 - 06.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Education
General Studies
Houston Community College
Houston, TXTransportation Management/ Cargo Specialist
United States Army Transportation Corps
Fort Eustis, VA04.2010
Diploma, LMRT Program - Lab And X-ray
Academy of Health Care Professional
Houston, TX08.1997
Nursing Assistant Certification Program - Nursing Assistance/Pre-Nursing Courses
Coahoma Community College
Clarksdale, MS05.1994
Skills
- Interactive Learning
- Learning Management Systems
- Performance Improvement
- Patient History Database
- Epic System
- Clinical Station
- Medical Filing System
- Medical Terminology
- Power Point
- Anatomy and Physiology
- Global Air Transportation Execution Systems (GATES)
- Transportation Coordinator Automated Information Movement System II (TC-AIMS)
- Technical Expert in Transship Cargo all modes of Transportation
- Teaching Strategies
- Diversity Awareness
- Cross-Cultural Competence
- Problem Solving
- Positive Reinforcement
Timeline
Human Resources Senior Instructor
United States Army Reserve
11.2022 - Current
Senior Human Resources Sergeant
United States Army Reserve
08.2020 - 10.2022
Logistic Container Management Sergeant
United States Army Reserve
08.2012 - 06.2020
Clinical Data Abstractor
MD Anderson
10.2010 - 03.2022
General Studies
Houston Community College
Transportation Management/ Cargo Specialist
United States Army Transportation Corps
Diploma, LMRT Program - Lab And X-ray
Academy of Health Care Professional
Nursing Assistant Certification Program - Nursing Assistance/Pre-Nursing Courses
Coahoma Community College
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