Tonya Figueroa
Leesburg,FL
Summary
Administrative professional skilled in document organization and client communication. Proven track record of maintaining data entry accuracy and managing schedules to improve operational efficiency.
Overview
2
2
years of professional experience
Work History
Retail Store Lead
Office Depot Inc
Leesburg, Florida
04.2025 - Current
- Supervised daily store operations, ensuring compliance with company policies.
- Resolved customer complaints to promote a positive shopping environment.
- Assisted customers in locating products and offering knowledgeable recommendations.
- Conducted cash register transactions accurately during peak hours.
- Managed shipping and receiving processes for incoming and outgoing packages.
- Performed daily opening and closing duties, including cash drawer counts.
- Oversaw staff members to maintain high-quality customer service standards.
Administrative Assistant
American Retirement Services
Leesburg, Florida
11.2023 - 03.2025
- Managed scheduling and appointments for retirement planning consultations to optimize client engagement.
- Coordinated communication between clients and financial advisors, ensuring prompt responses.
- Prepared and organized documents for client meetings and presentations to enhance preparation.
- Handled incoming calls and emails, directing inquiries efficiently to appropriate team members.
- Maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality.
- Entered data into spreadsheets using Microsoft Excel, enhancing data management efficiency.
- Provided administrative support to executive team, including calendar management and meeting scheduling.
- Maintained office supplies inventory by checking stock levels to ensure availability and readiness.
Education
Some College (No Degree) - LPN
Rasmussen University
Ocala, FLSkills
- Customer service and support
- Cash handling and accuracy
- Scheduling management
- Document organization
- Inventory management
- Team leadership and supervision
- Data entry and attention to detail
- Multitasking proficiency
- Returns and exchanges management
- Customer loyalty building
- Professional demeanor
- Adaptability and flexibility
Timeline
Retail Store Lead
Office Depot Inc
04.2025 - Current
Administrative Assistant
American Retirement Services
11.2023 - 03.2025
Some College (No Degree) - LPN
Rasmussen University