Tonya Fleener
Yukon,OK
Summary
Organized and dedicated individual with a proven track record of providing exceptional customer service in fast-paced environments. Offers keen attention to detail and strong decision-making skills to effectively manage multiple, concurrent tasks. Demonstrates a self-motivated work ethic that allows for effective performance in both independent and team environments. Experience in office administration, including managing daily operations and ensuring smooth workflows, enables utilization of organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation drives operational success.
Overview
2025
2025
years of professional experience
Work History
Office Manager
Oasis Technologies Inc
03.2024 - 10.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Administrative Team Lead
Farmers Insurance Group
2021 - 2023
- Resolved complex issues by utilizing strong problem-solving skills.
- Created detailed reports for management.
- Oversaw daily operations of team, delegating tasks to maximize productivity and meet key objectives.
- Functioned as key resource within department.
Administrative Assistant
Farmers Insurance Group
2019 - 2021
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality.
- Assisted development and implementation of new programs, procedures.
- Created and maintained databases to track and record data.
Auto Physical Damage Appraiser
Farmers Insurance Group
2003 - 2019
- Kept current on insurance regulations, laws, policies and procedures.
- Managed consistent workload through exemplary organizational, time management and collaboration skills.
Education
High School Diploma -
Westmoore High School
Skills
- Ul>
- Document Management
- P>Organizational Skills
- P>Adaptability and Flexibility
- P>Critical Thinking
- P>Multitasking and Time Management
- P>Organizing and Categorizing Data
Timeline
Office Manager
Oasis Technologies Inc
03.2024 - 10.2024
Administrative Team Lead
Farmers Insurance Group
2021 - 2023
Administrative Assistant
Farmers Insurance Group
2019 - 2021
Auto Physical Damage Appraiser
Farmers Insurance Group
2003 - 2019
High School Diploma -
Westmoore High School
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