Summary
Overview
Work History
Education
Skills
Timeline
Intern

Tonya Flint

Dayton,OH

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

41
41
years of professional experience

Work History

Enterprise Correspondence

Victoria's Secret Direct
Beavercreek, OH
09.1996 - Current
  • Communicated with executives about consistent customer issues.
  • Edited letters and written material for correspondence.
  • Analyzed data and work orders before sending or completing tasks.
  • Managed and maintained efficient, well-organized digital filing system.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Presented clear and concise explanations of governing rules and regulations.
  • Prepared documents and correspondence such as damage claims, credit and billing inquiries and service complaints.

Customer Service Supervisor

Victoria's Secret Direct
Beavercreek, OH
08.2009 - 08.2010
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Coached employees through day-to-day work and complex problems.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Resolved account issues to build rapport and relationships with clients.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.

Pharmacy Assistant

Rite Aid
Beavercreek, OH
04.1995 - 07.2009
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Merchandised over-the-counter goods and rotated stock.
  • Received incoming supplies and stocked in correct locations.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Counted and labeled prescriptions with correct item and quantity.
  • Operated cash register and other front counter tasks to facilitate daily operations.

Education

No Degree - Business

Sinclair Community College
Dayton, OH

High School Diploma -

Centerville High School
Centerville, OH
05.1996

Skills

  • Office Meetings
  • Payment Collection
  • Meeting Minutes
  • Customer Experience
  • Client Correspondence
  • Customer Inquiries
  • Time Management
  • Efficient Service
  • Team Communication
  • Critical Thinking
  • Correspondence and Office Documents
  • Microsoft Excel
  • Credit Card Transaction Processing
  • Problem Resolution
  • Accounts Payable and Accounts Receivable
  • Microsoft Word

Timeline

Customer Service Supervisor

Victoria's Secret Direct
08.2009 - 08.2010

Enterprise Correspondence

Victoria's Secret Direct
09.1996 - Current

Pharmacy Assistant

Rite Aid
04.1995 - 07.2009

No Degree - Business

Sinclair Community College

High School Diploma -

Centerville High School

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Tonya Flint