Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
Tonya Francis
Email Chat Support/Customer Service
Charlotte,NC
Summary
Overview
6
years of professional experience
Work History
HaworthHolland, MI
Assembly/Sales Representative
10.2021 - Current
Job overview
- Assembled components using hand tools and power tools.
- Performed quality control checks on finished products.
- Reported any defective parts to supervisors.
- Troubleshot problems with machines or parts during assembly process.
- Assisted in training new employees on proper assembly techniques.
- Accomplished multiple tasks within established timeframes.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Generated new leads through networking and attending industry events.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
Smith A.ILos Altos, CA
Virtual Assistant
10.2022 - 12.2023
Job overview
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Ordered gifts for clients for holidays and in recognition of special accomplishments.
- Wrote press releases and posted updates to social media.
- Researched topics and events to support supervisor's work agenda and projects.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Transcribed and organized information to assist in preparing speeches and presentations.
Verizon WirelessGreensboro , NC
Customer Service Specialist
02.2018 - 07.2021
Job overview
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
- Provided technical support for troubleshooting software applications used by customers.
Education
Belfry High SchoolBelfry, KY
High School Diploma
08.1999
University Overview
Skills
- Accuracy
- Customer Service
- Good Communication Skills
- Telephone Etiquette
- Customer Relations
- Account Management
- Flexible and Adaptable
- Organization and Time Management
- Attention to Detail
- Representative experience
- Critical Thinking
- Written Communication
- G-Suite
- Self-Motivated
- Active Listening
Accomplishments
Accomplishments
- Employee of the Month
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Virtual Assistant
Smith A.I
10.2022 - 12.2023
Assembly/Sales Representative
Haworth
10.2021 - Current
Customer Service Specialist
Verizon Wireless
02.2018 - 07.2021
Belfry High School
High School Diploma
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