Tonya Frazier
Huntington,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
Operations Manager
Child Care Services, LLC
04.2010 - 04.2020
- Collaborated with cross-functional teams to identify areas for process improvement and implement effective solutions.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Implemented employee training programs to ensure staff were up-to-date on industry best practices and company policies.
- Self-motivated, with strong sense of personal responsibility.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Facilitated communication between departments, ensuring smooth execution of projects and overall organizational success
Registration Clerk
Woodland Heights Medical Center
08.2005 - 11.2009
- Facilitated positive first impressions of healthcare facilities by creating welcoming environment at front desk.
- Enhanced patient satisfaction by providing prompt and courteous service during registration process.
- Accurately collected and verified patient demographic information for seamless recordkeeping.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Retrieved medical data for physicians and patients.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Contributed to overall clinic success by remaining flexible and adaptable, readily taking on additional responsibilities as needed to support both patients and colleagues.
Education
High School Diploma -
Hudson High School
Lufkin, TX05.1999
Skills
- Document Control
- Insurance Verification
- Workflow Optimization
- Appointment Scheduling
- Records Management
- Payment Processing
- Problem Resolution
- Healthcare experience
Timeline
Operations Manager
Child Care Services, LLC
04.2010 - 04.2020
Registration Clerk
Woodland Heights Medical Center
08.2005 - 11.2009
High School Diploma -
Hudson High School
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