Tonya Bailes
Grayson,LA
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Traffic Control Foreman
Primoris Field Servives
Texas City, TX
11.2020 - 04.2024
- Devised and put into practice effective safety measures for the entire team.
- Maintained compliance with company policies and procedures across the workforce.
- Conducted training sessions for new employees on safety regulations, operational procedures, and company policies.
- Created work crew schedules and delegated assignments.
- Managed traffic control during road construction projects involving utility line installation or maintenance activities.
- Ensured that all traffic control devices met state standards and specifications.
- Coordinated traffic control efforts by setting up signs, cones, barricades and other devices.
Sales Associate
Full Throttle Powder Coating
Monroe, LA
01.2017 - 10.2020
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assessed customer needs to provide assistance and information on product features.
Education
High School Diploma -
Caldwell Parish High School
Columbia, LA05-1989
Skills
- Operations supervision
- Work Planning and Prioritization
- Site Inspection
- Crew Scheduling
- Product Sales
- Customer Needs Assessment
- Upselling
- Outgoing Personality
- Excellent communication skills
Accomplishments
- Relay or Life TOP Captain 2009-2012 for raising most money out of 12 teams.
- Recognized and received $100 gift card for selling 850 raffle tickets in two weeks time
- Wrote and published a cookbook titled "Recipes from a Self Proclaimed Pipeline Gypsy Queen, family, and a few friends"
Certification
- Osha 10
- Osha 30
- Traffic Control Certification
- GHS and Hazardous Communications
- Bloodborne pathogens
- Project Read
- TWIC
Timeline
Traffic Control Foreman
Primoris Field Servives
11.2020 - 04.2024
Sales Associate
Full Throttle Powder Coating
01.2017 - 10.2020
High School Diploma -
Caldwell Parish High School
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