Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Tonya Gibson

Cardington,OH

Summary

Results-driven Assistant Store Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training and development, and sales strategy implementation. Excel at leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to fostering positive customer experiences while driving business growth.

Overview

27
27
years of professional experience

Work History

Assistant Store Manager

Walmart
Columbus, OH
06.1997 - Current
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Maintained a safe working environment by enforcing safety regulations.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Provided training to new employees on company policies and procedures.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Coached and developed store associates through formal and informal interactions.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Prepared staff work schedules and assigned team members to specific duties.

Education

High School Diploma -

Dawson-Bryant High School
Coal Grove, OH
05-1997

Skills

  • Stock management
  • Customer Relations
  • Business Development
  • Operations Oversight
  • Loss Prevention
  • Store Organization
  • Department Oversight
  • Employee Scheduling
  • Records Management
  • Sales Growth
  • Customer Service
  • Inventory counting
  • Hiring and Training
  • Vendor Management
  • Regulatory Compliance
  • Team Management
  • Operations
  • Shift Scheduling
  • Customer Service and Engagement
  • Assignment Delegation
  • Pricing and Markdowns
  • Retail Operations
  • Order Management
  • Issue Resolution
  • Team Building and Leadership
  • Time Management
  • Display Setup
  • Microsoft Office Suite
  • Store Opening and Closing
  • Staff Supervision

Accomplishments

  • 5 star cashier
  • Role modal employee status
  • Store co-manager
  • Location champion

Affiliations

  • Concert enthusiast
  • Avid baker
  • Traveler
  • Outdoor activites of all kinds

References

References available upon request.

Timeline

Assistant Store Manager

Walmart
06.1997 - Current

High School Diploma -

Dawson-Bryant High School

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Tonya Gibson