Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Tonya Gleitz

Thornton,CO

Summary

Medical Assistant with extensive experience at Complete Health, excelling in patient-focused care and insurance verification. Proven ability to enhance clinic efficiency through effective communication and EMR proficiency.

A compassionate caregiver dedicated to building trust and improving patient outcomes while ensuring compliance with HIPAA regulations.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Intake Specialist

position. Ready to help team achieve company goals.

Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

22
22
years of professional experience

Work History

Medical Assistant

Complete Health
10.2021 - Current
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Verified Patient Insurance Benefits
  • Worked as an MA from 2010-2013 for Surgical Specialist of Colorado and did referrals and PA's for Surgeries
  • Submitted Prior Authorizations for Medical Imaging and Medications
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Taught patients about medications, procedures, and care plan instructions.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Requested Outside Medical records
  • EMR Next Gene for past 11 years


Managing Optician

Colorado Eye Center
02.2013 - 01.2020
  • Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
  • Ensured compliance with industry regulations, keeping up-to-date on changes in eyewear standards and practices.
  • Utilized industry-specific software to efficiently manage appointments, patient information, and sales transactions, increasing overall operational efficiency.
  • Managed vendor relations to source high-quality products at competitive prices while maintaining strong partnerships with suppliers.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Assisted clients in understanding their vision benefits, maximizing coverage usage for optimal savings on eyewear purchases.

Warehouse Supervisor

Walker Component Group
09.2003 - 09.2009
  • Supervised shipping and handling operations.
  • Supervised warehouse operations by managing employees during shifts.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Maintained high levels of accuracy in daily operations.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Education

Graduated As Medical Assistant With Honors - Medical Assistant

Pima Medical Institute
Denver, CO
11-2010

General Studies

Woodward HS
Woodward
05-2003

Skills

  • Medical terminology knowledge
  • Customer service
  • Patient scheduling
  • HIPAA compliance
  • EMR / EHR
  • Clinical documentation
  • Phlebotomy
  • Data entry
  • Patient-focused care
  • Reliable team player
  • Electronic health records
  • Electronic medical records
  • Compassionate
  • CPR
  • Immunization administration
  • Patient assessments
  • Professionalism and ethics
  • Insurance verification
  • Compassionate caregiver
  • Maintaining confidentiality
  • Complex Problem-solving
  • Trustworthy companion
  • Adaptable
  • Professional bedside manner
  • Healthcare software proficiency
  • ICD-10 Code knowledge and CPT codes
  • Insurance claims
  • Family education
  • Insurance authorizations

Interests

  • Crafting and DIY Projects
  • Graphic Design
  • Music
  • Drawing and Painting
  • Interior Design
  • Photography
  • Gardening
  • Hiking
  • Camping

Timeline

Medical Assistant

Complete Health
10.2021 - Current

Managing Optician

Colorado Eye Center
02.2013 - 01.2020

Warehouse Supervisor

Walker Component Group
09.2003 - 09.2009

Graduated As Medical Assistant With Honors - Medical Assistant

Pima Medical Institute

General Studies

Woodward HS

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Tonya Gleitz