Tonya Goll
Grant,MI
Summary
Driven professional with background as Hospitality Aide. Familiar with ensuring guest satisfaction, coordinating front desk operations, and managing reservations. Strengths include strong communication skills, problem-solving abilities, and maintaining high standards of cleanliness and service in hospitality settings. Previous roles have demonstrated significant improvement in customer satisfaction ratings due to consistent delivery of high-quality service.
Overview
4
4
years of professional experience
Work History
Hospitality Aide
Newaygo Medical Care Facility
Fremont , MI
05.2024 - Current
- Replenished supplies such as linens, towels and toiletries in all patient units.
- Collected specimens to send to lab for testing.
- Turned mattresses, changed linens and replenished supplies in patient rooms and bathrooms.
- Answered call lights promptly and responded to patient requests for assistance.
- Observed patients' conditions by noting physical appearance, mental attitude, eating habits and overall behavior.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Collaborated with housekeeping and maintenance teams to ensure rooms met company standards.
- Provided assistance to nursing staff by helping with patient care activities such as bathing, feeding, dressing and grooming.
- Participated in recreational activities with patients such as playing cards or board games.
- Checked supplies regularly to ensure adequate stock levels were maintained in all patient areas.
- Provided emotional support to patients and family members during difficult times.
Crew Member
McDonald's
Fremont, Michigan
02.2023 - 11.2023
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Assembled and served meals according to specific guest requirements.
- Stocked shelves and cases with new or transferred items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
Hostess Manager
Roberts Restaurant
Salt Lake City, Utah
07.2021 - 08.2023
- Answered telephone to provide dining information and take reservations.
- Distributed food to service staff for prompt delivery to customers.
- Maintained a clean and organized work environment for the hostesses at all times.
- Assisted staff by serving food and beverages or bussing tables.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
High School Diploma -
Grant High School
Grant, MI05-2025
Skills
- Cash handling proficiency
- Food safety
- Professionalism and etiquette
- Cultural awareness
- Elderly care
- First aid training
- Prep work
- Health code compliance
- Cleaning and sanitizing
- Housekeeping standards
- Initiative and proactivity
- Sanitation and safety measures
Timeline
Hospitality Aide
Newaygo Medical Care Facility
05.2024 - Current
Crew Member
McDonald's
02.2023 - 11.2023
Hostess Manager
Roberts Restaurant
07.2021 - 08.2023
High School Diploma -
Grant High School
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