Tonya Goodman

• Maintaining Order and Security: This includes enforcing rules and regulations, preventing disturbances, and ensuring the safety of inmates, staff, and visitors.
• Supervising Inmates: Oversee inmates during daily activities, process intake, and supervise work assignments.
• Conducting Searches and Inspections: Search inmates and their living areas for contraband, inspect common areas for safety issues, and perform security checks.
• Maintaining Records: Maintain shift activity log and writing incident reports, and inmate information.
• Communication and Collaboration: They participate in staff meetings, maintain clear communications with facility areas, and work with other staff members to ensure safe operations.
• Emergency Response: Correctional officers respond to emergency situations quickly and efficiently, employing de-escalation techniques and physical restraints when necessary.
• Inmate Support: They provide orientation to inmates, issue authorized items, and facilitate services like haircut or cosmetology services.
• Staff Development: Officers participate in on-the-job training programs to maintain their peace officer status and stay updated on policies and procedures. Enforced rules and regulations to maintain order and security within the correctional facility.

Leadership and Management

• Established and enforced customer service standards, monitoring staff performance
• Ensured compliance with company policies, local regulations, and labor laws
• Led and motivated team members to achieve targets and maintain excellent customer service
• Delegated tasks, set priorities, and provided guidance on handling difficult customer situations
• Mentored newly hired employees, sharing knowledge of company programs

Operations Management

• Oversaw day-to-day operations, including check cashing, Western Union transfers, marketing, and customer service
• Maintained a clean, safe, and organized store environment (Dodge's Chicken store and Money Center)
• Managed inventory levels, placing orders to maintain adequate stock

Sales and Revenue Growth

• Implemented strategies to increase sales revenue within the center

Customer Service

• Utilized excellent verbal skills to engage customers, determine needs, and provide solutions.
• Created operational plans for the center in order to maximize efficiency and productivity.

Training and Operations Management Responsibilities

• Coordinated with regional managers to track progress of employees enrolled in training programs, ensuring consistent communication and updates.
• Conducted thorough analyses of participant feedback to evaluate training effectiveness, identifying strengths and areas for enhancement.
• Evaluated and refined existing training materials and methodologies, implementing modifications to optimize impact.
• Delivered on-site coaching and support to field staff, focusing on critical skills such as:

‣ Photography techniques
‣ Customer service excellence
‣ Sales strategies
‣ Product knowledge enhancement
‣ Safety regulation compliance