Tonya Gray

Manage all in-coming and out going calls related to palliative care and scheduling for ten different offices with around thirty doctors. I handle insurance verification and patient identity. I handle accounts receivable, bank statements, deposits, data entry, billing reconciliation, accounting functions and coding. Trained in HIPPA, Microsoft Outlook, word, excel and running reports.

• Engaged employees in business processes with positive motivational techniques.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Assessed employee performance and developed improvement plans.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

• Coordinated special projects and managed schedules.
• Maintained computer and physical filing systems.
• Managed office operations while scheduling appointments for department managers.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.