Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Green

Rhome,TX

Summary

Dynamic leader with a proven track record at Famous Footwear, enhancing store performance through innovative merchandising and strong team collaboration. Excelled in customer service management and inventory control, significantly improving customer satisfaction and operational efficiency. Skilled in fostering employee growth and optimizing sales strategies, demonstrating exceptional problem-solving and communication abilities.

Overview

19
19
years of professional experience

Work History

Store Manager

Famous Footwear
01.2019 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.

Regional Sales Representative

RR Donnelley
08.2005 - 10.2019
  • Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
  • Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Set up appointments with potential and current customers to promote new products and services.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs.

Education

Business

Texas Woman's University
Denton, TX
06.1993

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Customer service management
  • Store operations
  • Outstanding communication skills
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Recruitment and hiring
  • Inventory control
  • Documentation and reporting
  • Payroll management

Timeline

Store Manager

Famous Footwear
01.2019 - Current

Regional Sales Representative

RR Donnelley
08.2005 - 10.2019

Business

Texas Woman's University

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Tonya Green