Tonya Green
1900 NW 40th
Summary
Dynamic professional with a proven track record at Assist Wireless, excelling in customer service and team leadership. Skilled in scheduling and time management, I enhanced operational efficiency and customer satisfaction. A dedicated team player, I implemented training programs that significantly improved service delivery and retention rates.
Overview
16
16
years of professional experience
Work History
Office Assistant
C & J Automotive
05.2023 - Current
- Coordinated scheduling for appointments, meetings, and service requests to optimize team efficiency.
- Assisted in managing daily office operations, ensuring smooth workflow and communication.
Home Health Caregiver
Elara Caring
05.2018 - 12.2023
- Provided compassionate personal care to clients, ensuring comfort and safety during daily activities.
- Implemented time-efficient scheduling for visits, optimizing caregiver productivity and client satisfaction.
Janitorial Lead
Affordable Cleaning
02.2013 - 12.2018
- Supervised daily cleaning operations to ensure high-quality standards and efficiency.
- Trained and mentored new staff on cleaning protocols and safety procedures.
- Developed schedules for team members to optimize workflow and coverage.
- Conducted regular inspections to assess cleanliness and identify improvement areas.
Customer Service Manager
Assist Wireless
06.2014 - 02.2015
- Led cross-functional teams to enhance customer satisfaction and operational efficiency.
- Developed training programs for staff to improve service delivery and product knowledge.
- Implemented customer feedback systems to identify areas for improvement and drive change.
- Analyzed service metrics to develop strategies that increased customer retention rates.
Assistant Manager
Goodwill Industries
03.2010 - 05.2013
- Led team in implementing operational improvements to enhance store efficiency and customer satisfaction.
- Coordinated scheduling of staff shifts to ensure optimal coverage during peak business hours.
- Oversaw daily operations, ensuring compliance with organizational policies and safety regulations.
Education
High School Diploma - Basic
Southeast High School
Oklahoma City, OKElementary Education
Eastern Oklahoma State
Wilburton, OKSkills
- Customer service
- Positive attitude
- Time management
- Data entry
- Verbal communication
- Dedicated team player
- Scheduling
- Documentation and reporting
- Supply restocking
- Payroll processing
- Patient charting
- Staff management
Timeline
Office Assistant
C & J Automotive
05.2023 - Current
Home Health Caregiver
Elara Caring
05.2018 - 12.2023
Customer Service Manager
Assist Wireless
06.2014 - 02.2015
Janitorial Lead
Affordable Cleaning
02.2013 - 12.2018
Assistant Manager
Goodwill Industries
03.2010 - 05.2013
High School Diploma - Basic
Southeast High School
Elementary Education
Eastern Oklahoma State