Tonya Green Isaac

• Coordinate care for veterans in the Specialty Care Polytrauma/TBI Program.
• Utilizing the nursing process to assess, plan, implement, evaluate, and document patient care.
• Identify cost-effective resources while providing quality care. Support systems that identify actual or potential problems, set health care goals, reassess the veteran's progress towards those goals, and adjust the veteran's healthcare plan as needed in collaboration with the Veteran's multidisciplinary health care team.
• Review continuity care request for medical appropriateness and accurate IC10 coding using managed care guidelines (MCG’s) approving or denying based on clinical review.
• Querying providers for clarification when documentation is unclear.
• Categories of care include: physical therapy, speech therapy, occupational therapy, Respiratory therapy.

Multiple assignments: Ft. Bragg, NC, Camp Humphreys, South Korea, and Schofield Barracks, HI.
• Actively engage in business aspects of organization and serve as acting supervisory in the absence of permanent management.
• Implement procedures for improved staff morale and retention rates. Serve as subject matter expert for case management to include mentoring new employees.
• Through effective communication and use of available resources, promoted quality, timely, and cost-effective outcomes and disposition of cases.
• Adhere to evidence-based practice, Case Management Society of America (CMSA) practice guidelines, and current Warrior Transition Care and Army policies.

• Population served 5500 for Troop Medical Clinic average caseload 40
• Average caseload for Warrior Program 22

• Actively engage in business aspects of organization and serve as acting supervisory in the absence of permanent management.
• Implement procedures for improved staff morale and retention rates. Serve as subject matter expert for case management to include mentoring new employees.
• Through effective communication and use of available resources, promoted quality, timely, and cost-effective outcomes and disposition of cases.
• Adhere to evidence-based practice, Case Management Society of America (CMSA) practice guidelines, and current Warrior Transition Care and Army policies.
• Average caseload 22

• Developed up-to-date teaching material and trained staff on current infection control procedures and management of Hazardous Regulated Medical Waste.
• Served as clinic Infection Control Officer and Environmental Compliance Officer.
• Participated in quality improvement activities such as auditing nursing documentation.
• Serve in supervisory role as Acting Head Nurse making nursing care assignments to various skill levels of professional and nonprofessional personnel.
• Assess the health needs of patients over the phone to in order to provide appropriate medical advice and health education.
• Refer patients to other healthcare professionals when necessary.