Tonya Greer
Belmont,NC
Summary
Highly enthusiastic and dedicated customer service professional with extensive experience in client-facing roles. Skilled in managing fast-paced, high-pressure environments while maintaining excellent communication and multitasking abilities. Known for problem-solving, active listening, and resolving customer concerns effectively. Proven track record of maintaining customer satisfaction, fostering loyalty, and handling complex interactions with professionalism and care. Adept at working both independently and collaboratively within teams.
Overview
28
28
years of professional experience
Work History
CSR
USPI- United Surgical Partners International
09.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Streamlined billing processes for improved efficiency and reduced errors.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
Sales Development Representative
MCA
04.2023 - 09.2024
- Generate and qualify new business leads via phone, email, and other channels
- Manage and maintain CRM database, ensuring accurate customer information and tracking communication history
- Prioritize daily activities, ensuring prompt follow-ups and attention to urgent leads
- Compile and share qualified leads with sales managers for further action
- Monitor and escalate unusual trends in lead behavior to team leaders
- Manage customer support inquiries via multiple channels, including phone and email ensuring timely and efficient resolution of issues
Front Desk/Customer Service
DiBella Chiropractic
02.2021 - 06.2023
- Greeted patients, scheduled appointments, and followed up on no-shows
- Handled daily copay collections
- Assisted in patient flow and preparation for therapy after adjustments
- Managed patient scheduling, insurance verification, and copay collections, ensuring efficient front desk operations and compliance with HIPAA regulations
- Implemented follow-up system for no-shows, improving appointment attendance rates and optimizing clinic schedule utilization
- Provided empathetic customer service, addressing patient inquiries and concerns, contributing to positive clinic reputation and patient retention
- Conducted daily financial reconciliations, accurately balancing deposits and maintaining precise records for seamless clinic operations
- Streamlined patient scheduling and insurance verification, boosting clinic efficiency
- Implemented no-show follow-up system, improving appointment attendance rates
Marketing/Social Media Manager
Flaunt Social Media
06.2017 - 12.2020
- Managed social media accounts and campaigns for multiple brands
- Created content, responded to comments and messages, and monitored social channels
- Designed and implemented ads as needed to increase engagement and brand awareness
Patient Representative
Complete Eye Care
06.2011 - 09.2019
- Updated patient information, processed copayments, and balanced daily deposits
- Managed check-ins, appointment scheduling, and directed calls to appropriate personnel
- Handled faxes, referrals, and scanned documents into patient records using EHR
- Verify insurance benefits and eligibility
- Familiar with HIPAA laws and violations
- Implemented digital document management system, enhancing patient record accuracy and accessibility while reducing paper waste
- Analyzed appointment patterns to optimize scheduling, resulting in increased patient capacity and reduced no-show rates
Inside Sales
Gateway Supply Company
06.1997 - 11.2000
- Managed contractor sales, providing quotes and assisting homeowners with plumbing and fixture selections
- Handled order processing, customer calls, and warehouse inventory coordination
- Partnered with inside sales representatives to maintain current product and service literature.
- Strengthened relationships with existing customers by consistently following up on inquiries and addressing concerns.
Front Office Receptionist and Physician Scheduler
Upstate Cardiology
11.2000 - 04.2011
- Scheduled 17 physicians across multiple locations, coordinating call schedules and vacations
- Provided coverage for front office supervisor and assisted with patient check-in and medical records
- Answered multi-line phone systems and ensured smooth office operations
Education
High School Diploma -
Woodmont High School
Piedmont, SC06-1994
Skills
- Prioritization
- Account Management
- Business Development
- Prospecting
- Workflow Management
- Client Outreach
- Appointment Scheduling
- Problem Solving
- Documentation
- Call management
- Follow-up skills
- Account management
- Lead generation
- Cold calling
- Goal-oriented mindset
- Accounts receivable experience
- Inside sales
- Exceptional customer service
- Cheerful and energetic
- Organized and efficient
- Salesforce CRM
- Time management
- Data inputting
Timeline
CSR
USPI- United Surgical Partners International
09.2024 - Current
Sales Development Representative
MCA
04.2023 - 09.2024
Front Desk/Customer Service
DiBella Chiropractic
02.2021 - 06.2023
Marketing/Social Media Manager
Flaunt Social Media
06.2017 - 12.2020
Patient Representative
Complete Eye Care
06.2011 - 09.2019
Front Office Receptionist and Physician Scheduler
Upstate Cardiology
11.2000 - 04.2011
Inside Sales
Gateway Supply Company
06.1997 - 11.2000
High School Diploma -
Woodmont High School
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