Hi, I’m
Tonya Greer
Bessemer,AL
Summary
Self-motivated Analyst with 10+ years experience in Billing Service industry. Outgoing, detail-oriented, and areas of expertise include: excellent social, communication, relationship-building, and computer skills.
Overview
20
years of professional experience
1
Certificate
Work History
Southern Medical Technologies
Customer Service Representative
11.2018 - Current
Job overview
- Handled Sales Representative along with Client inquiries and suggestions courteously and professionally.
- Actively listened to Sales Representatives and Clients; handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of Client and Sales Representative calls with minimal wait times.
- Contacted Clients in reference to requisitions along with purchase order requests in a timely manner for maximum revenue.
- Restocked Sales Orders submitted by the Sales Team daily for specific territories.
- Processed purchase orders daily
Skinworx Tattoo Studio
Receptionist
02.2017 - 11.2018
Job overview
- Answering incoming calls
- Directing calls to appropriate associates
- Maildistribution & flow ofcorrespondence
- Requisition of supplies
- Corresponding with Clients in regards to artwork
- Maintaining appointment book and artist's schedules
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, printing, and filing documents and deposits.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific artists.
Elevated Performance Contracting
Project Controller/Personal Assistant
03.2016 - 02.2017
Job overview
- Answered Company phones and emails
- Maintained documentation for projects/bids
- Accounts Payable & Receivable
- Timecards & Payroll
Waffle House
Salesperson
09.2013 - 11.2016
Job overview
- Demonstrating ability to greet patrons
- Highly skilled in verbal and written communication
- Excellent skills and knowledge in maintaining cleanliness and personal hygiene standards
- In-depth product knowledge of different preparations of menu items and beverages
Aristoi Inc
Accounts Receivable Analyst
03.2014 - 03.2016
Job overview
- Create tasks and oversee processes
- Document valid process instructions to complete each task
- Discover and resolve client specific claim or system specific issues
- Corresponding directly with Clients, departments, and managementto achieve maximum revenue for claims
- Identified, recommended and executed opportunities to enhance accounts receivable and billing processes to meet finance requirements.
- Developed professional relationships with internal and external clients to encourage open communication and feedback.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Contacted internal and external customers to obtain documentation to support invoices and claims.
- Leveraged accounting and finance experiences and expertise to identify, propose and implement automated solutions and reduce manual processes.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Presented audit findings to accounting manager after reviewing results and paperwork.
Aristoi Inc
Accounts Receivable Specialist
04.2007 - 06.2012
Job overview
- Answer company phones and made outbound calls to insurance companies to verify claim status
- Add Demographic, insurance, and claim information on patient accounts
- Billing claims to insurance companies daily, making claim corrections verbally on voice response systems, and completing correspondence being sent by insurance companies
Aristoi Inc
Customer Service Representative
01.2004 - 03.2007
Job overview
- Corresponding with Client representatives daily regarding missing or incorrect patient information
- Making corrections and billing patient's health insurance accordingly
- Compiling reports for Management to review
- Adding new insurance information on patient accounts, accepting credit card payments by phone, fax, or mail.
Education
Mc Adory High SchoolMcCalla, AL
High School Diploma
2003
Skills
- Quickbooks (1 year)
- Excel (10 years)
- Word (10 years)
- Typing (10 years)
- Data Entry (10 years)
- Self-motivated
- Strong verbal communication
- Project management
- Extremely organized
- Risk management processes and analysis
- Data management
- Process implementation
Certification
- Six Sigma
- Food Handler's
Timeline
Customer Service Representative
Southern Medical Technologies
11.2018 - Current
Receptionist
Skinworx Tattoo Studio
02.2017 - 11.2018
Project Controller/Personal Assistant
Elevated Performance Contracting
03.2016 - 02.2017
Accounts Receivable Analyst
Aristoi Inc
03.2014 - 03.2016
Salesperson
Waffle House
09.2013 - 11.2016
Accounts Receivable Specialist
Aristoi Inc
04.2007 - 06.2012
Customer Service Representative
Aristoi Inc
01.2004 - 03.2007
Mc Adory High School
High School Diploma
references
- Tiffany Earwood 205 821 2396
- Rick Curb 205 243 8878
- Brandon Henley 205 230 3613
references
- Tiffany Earwood 205 821 2396
- Rick Curb 205 243 8878
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