Tonya Greff
Westland,MI
Summary
Personable Office Administrator with 15 plus years in management, administration and customer service. In the course of extensive work within highly competitive and changing environments; ensure real-time results, promote continuous improvement and able to adeptly transition between specialties quickly and efficiently. Talented problem-solver managing workloads for ongoing completion of concurrent, yet divergent tasks. Take pride in motivating with constructive feedback welcoming an upbeat work environment.
Overview
21
21
years of professional experience
Work History
Training Specialist
NPI/ Cellular One
Midland, MI
01.2004 - 07.2006
- Trained team members in successful strategies to meet operational and sales targets.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
Retail Store Manager
NPI/ Cellular One
Midland, MI
02.2003 - 07.2006
- Managed store organization, maintenance and purchasing functions.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Entrepreneur – Business/ Residential Cleaning
Entrepreneur
Livonia, MI
01.2020 - Current
- Able to meet task deadlines according to job instructions with an attention to detail
- Strong communication with a flexible schedule to meet client's needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Field Office Administrator
Bartech Staffing/ DTE Gas
Southfield, MI
01.2019 - 12.2019
- Assisted Client Integrity Project Engineer with special projects and project meeting updates.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Created, tracked and logged unbilled liabilities, IO work orders and vendor invoices for monthly and quarterly reports.
Field Office Professional
Cleveland Integrity Services/ Consumer Energy
Cleveland, OK
01.2014 - 07.2018
- Completed clerical tasks such as filing, document control and copying.
- Administered HR duties new hire paperwork, computer training and timesheet oversight
- Oversaw field document turn in program for project file package completion.
Bank Teller
Charter One Bank
Plymouth, MI
03.2009 - 01.2014
- Employed company authorized security measures to ensure funds were not compromised
- Collected loan payments and placed uncollectable account holds to organizational procedures.
Office Manager
Spection, LLC/ DTE Gas
Parma, MI
08.2007 - 11.2008
- Sourced vendors for special project needs and negotiated contracts.
- Promoted and ensured documentation compliance and continuous improvement.
Sales Associate /Assistant Manager
NPI/ Cellular One
Midland, MI
03.2002 - 02.2003
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Helped with weekly and quarterly reports, planning schedules and delegating assignments to meet coverage and service demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
No Degree - Criminal Justice
Delta Community College
Saginaw, MIHigh School Diploma -
Meridian High School
Sanford MISkills
- Client Vendor Relations
- Quality/ Document Control Management
- Team Building & Leadership
- Budgeting & Cost Control
- Research and Data Processing
- Human Resource Development
- Windows, MS Office, Adobe Photoshop, Google docs and Apple operating systems
Accomplishments
- Performed documentation control field office, construction projects in excess of $90M.
- Coordinated the material inventory, verification and logistics exceeding $25M.
- Built rapport with customers acquiring and maintaining 180 new cellular activations' 2005.
Timeline
Entrepreneur – Business/ Residential Cleaning
Entrepreneur
01.2020 - Current
Field Office Administrator
Bartech Staffing/ DTE Gas
01.2019 - 12.2019
Field Office Professional
Cleveland Integrity Services/ Consumer Energy
01.2014 - 07.2018
Bank Teller
Charter One Bank
03.2009 - 01.2014
Office Manager
Spection, LLC/ DTE Gas
08.2007 - 11.2008
Training Specialist
NPI/ Cellular One
01.2004 - 07.2006
Retail Store Manager
NPI/ Cellular One
02.2003 - 07.2006
Sales Associate /Assistant Manager
NPI/ Cellular One
03.2002 - 02.2003
No Degree - Criminal Justice
Delta Community College
High School Diploma -
Meridian High School
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