Summary
Overview
Work History
Education
Skills
Timeline
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Tonya Gressett

Louisiana,MO

Summary

Proven problem-solver and team collaborator, I significantly enhanced guest satisfaction at Rivers Edge Motel through meticulous quality control and efficient time management. Skilled in customer service and maintaining high standards of cleanliness, my ability to adapt and lead improvements in operational efficiency stands out. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.

Overview

9
9
years of professional experience

Work History

Crew

McDonald's
06.2023 - 09.2023
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.

Pre-Milling

Amrican Botanicals
03.2022 - 03.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Pick/Packaging Associate

Speed Commerce
06.2022 - 11.2022
  • Inspected products before packaging to prevent shipping defective and damaged goods to customers.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Packed, weighed and shipped items per customer specifications.
  • Labeled, recorded, and inspected packaging to prepare for shipment or storage.

Housekeeping Supervisor

Rivers Edge Motel
07.2019 - 02.2022
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Managed laundry sorting, washing, drying, and ironing.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.

Replenishment Team Member

Speed Commerce
12.2014 - 11.2019
  • Cleaned and organized sales and stock areas.
  • Put away received merchandise in designated location.
  • Greeted and used service model to meet customers' needs.
  • Supported efficient load processing by accurately staging pallets for easy access to merchandise during replenishment activities.

Education

GED -

Early Highschool
Early, TX
03-1998

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving

Timeline

Crew

McDonald's
06.2023 - 09.2023

Pick/Packaging Associate

Speed Commerce
06.2022 - 11.2022

Pre-Milling

Amrican Botanicals
03.2022 - 03.2023

Housekeeping Supervisor

Rivers Edge Motel
07.2019 - 02.2022

Replenishment Team Member

Speed Commerce
12.2014 - 11.2019

GED -

Early Highschool

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Tonya Gressett