Tonya Griego
Capital Impact Partners
Summerville,SC
16
years of professional experience
Highly skilled Financial Services professional with expertise in data accuracy and security. Hardworking professional with over 15 years of assisting clients, fraud detection and prevention, and enhancing department operations. Knowledgeable in banking, lending, and risk management.
Work History
Assistant Construction Project Manager
3 Years 2 Months- Managed construction-related activities and closing timelines for New Markets Tax Credit transactions and construction loans, coordinating with Borrowers, Loan Officers, Credit, Closing, and external partners to facilitate timely closings.
- Reviewed and analyzed a broad range of construction documents including construction contracts, completion schedules, development budgets/sources & uses, Contractor and Architect Qualification Statements, and construction drawings to identify and assess construction related risks.
- Managed the construction due diligence checklist throughout closing, ensuring required documentation was received, reviewed, and compliant with credit guidelines and loan terms.
- Reviewed pre-construction analysis reports to evaluate project feasibility, identify potential risks, and support informed project decisions prior to closing.
- Reviewed environmental reports, property condition reports, insurance coverage, and title reports to identify and resolve areas of risk prior to closing.
- Collaborated with Loan Officers to develop construction narratives for credit memos, providing analysis of project scope, budget, schedule, and construction-related risks.
- Participated in Credit Committee presentations to provide construction expertise, present construction risk to Credit, and provide recommendations or non-recommendations for closing.
- Worked with Counsel, Closing, and Loan Officers during closing to ensure loan documents aligned with credit guidelines and credit approval.
- Reviewed and verified third-party construction vendor costs to ensure accurate tracking and payment prior to loan closing.
- Produced updated reports for senior leadership on the active construction portfolio, providing visibility into project status, performance, and emerging risks.
- Analyzed construction market conditions and hard cost contingency utilization across the construction portfolio to support data driven updates to the Construction Underwriting Guidelines.
- Provided construction expertise and recommendations during the revision of Construction Underwriting Guidelines.
- Assisted in developing and implementing the Salesforce construction platform to track construction projects from underwriting through post-close, including closing due diligence, post-close requirements, project completion, and loan disbursements; trained the Construction Services team on its use to improve consistency and visibility across the construction portfolio.
- Managed process improvement updates to Salesforce as needed to ensure the Construction Servicing Team had the appropriate tracking and reporting mechanisms.
- Provided training to the Construction Services Team on Credit Guidelines, Construction Underwriting Guidelines, and construction due diligence review processes.
Manager, Construction Draws
1 Year 9 Months- Developed and maintained rehab loan disbursement documentation and guidelines to protect collateral assets.
- Established and delivered Service Level Agreements in partnership with a third party construction fund control vendor.
- Onboarded new employees with training and new hire documentation.
- Monitored daily activities and mentored team members to enhance overall performance.
- Developed and implemented fraud prevention policy for rehab loan disbursements, ensuring measures to prevent fraudulent outgoing wire transactions.
- Maintained relationships with third party construction management vendors.
- Managed approval of General Contractors, budget feasibility, and rehab loan disbursements for rehab projects.
- Maintained data accuracy in core processing systems.
- Communicated construction industry trends and rehab loan disbursement details to Sales, Asset Management, and Operations, fostering informed decision-making across the organization.
- Completed forensic accounting for rehab loans to ensure historical transaction data is reported accurately to Capital Markets and loan balance information is correct prior to each rehab loan disbursement.
- Monitored rehab project progress and identified potential red flags in projects' pace, permit violations, and events of default according to loan agreements.
Construction Loan Administrator
5 Years- Completed the set up of Fund Control with third party vendors to facilitate construction loan disbursements throughout the construction project. Acted as the liaison between the Bank, General Contractor, and property owners.
- Reviewed construction contracts, cost estimates, General Contractor financials, obtained Contractor approvals, and collected the required insurance.
- Resolved any issues related to construction loan disbursement requests and ensured construction budgets remained in balance.
- Communicated with borrowers and General Contractors to ensure their understanding of the construction loan and the disbursement process.
- Collaborated with sales team, clients, underwriters, and escrow and title companies during loan origination to ensure timely processing and closing.
- Set up Fund Control with third party vendors to facilitate construction loan disbursements, serving as liaison between Bank, General Contractor, and property owners.
- Addressed issues related to construction loan disbursement requests, ensuring construction budgets were maintained.
- Worked with the sales team, clients, underwriters, and escrow and title companies throughout loan origination to ensure timely processing and closing.
Client Services Supervisor
5 Years 4 Months- Supervised a team of 20 Client Services Associates in the Southern California Region, including San Diego, Newport Beach, and Los Angeles.
- Coordinated customer service requests among team members across multiple offices to ensure timely resolution.
- Delegated customer service requests to team members in each office.
- Mentored new Client Services Associates, enhancing their skills to improve clients' positive experiences.
- Released outgoing international and domestic wire transfer requests.
- Resolved complex client requests, such as wire tracing, deposit adjustments, and foreign currency transactions, ensuring client satisfaction.
Customer Support Specialist
1 Year- Welcomed Healthcare Providers to new roles in healthcare facilities, facilitating smooth transitions.
- Assisted Healthcare Providers with daily needs while on assignment, including any issues with housing.
- Resolved any issues related to a Physician's employment with their facility.
- Supported Healthcare Providers with daily needs during assignments, addressing housing issues promptly.
- Resolved issues related to Physician employment, ensuring compliance with facility protocols.
Education
Bachelor Of Arts - Psychology
Skills
Construction Loan Disbursements
Construction Risk Management
Construction Underwriting
Fraud prevention
Compliance Management
Financial Reporting
Auditing
Process Improvement
Salesforce
New Market Tax Credits
Affordable Housing
Loan Modifications
Complex Problem-Solving
Team leadership
Timeline
Assistant Construction Project Manager
Capital Impact Partners
07.2023 - 09.2026Read More
Manager, Construction Draws
Civic Financial Services
10.2021 - 07.2023Read More
Construction Loan Administrator
First Republic Bank
10.2016 - 10.2021Read More
Client Services Supervisor
First Republic Bank
06.2011 - 10.2016Read More
Customer Support Specialist
AMN Healthcare
06.2010 - 06.2011Read More
San Diego State University
Bachelor Of Arts from Psychology
Read More