TONYA GRIFFIN
1708 Hills Of Red Unit 201,Las Vegas, NV
Summary
Self Motivated and reliable office administrative professional with 15+ years experience providing executive-level support.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
Work History
Front Desk Agent
Westgate Hotel Resort and Casino
Las Vegas, NV
08.2014 - 03.2025
- Streamlined reservation processes for increased efficiency and reduced booking errors.Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered multi-line phone system and enthusiastically greeted callers.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Maintained high levels of guest privacy by securely managing personal information.
Casino Customer Service Reservations Agent
BALLY'S Hotel and Casino
Las Vegas, NV
09.2013 - 01.2014
- Assisted customers including but not limited to Gold, Platinum, Diamond and Seven Stars members with reservations needs on all levels of Directed Marketing offers, Special Events, Complimentary, Best Rate, and Friends and Family reservations; including verifying offers, booking, modifying, canceling and cross-selling
- Assisted customers with room, suite, golf, show, limo, spa and restaurant reservations
- Maintained high level of sales and service skills so as to meet department standards on Quality Assurance Monitors, Customer Survey/Feedback, Conversion, Cross-sell and other standards as determined by management
- Performed various daily tasks such as but not limited to booking, changing, or canceling a reservation
Front Desk Agent
Flamingo Hotel and Casino
Las Vegas, NV
05.2013 - 08.2013
- Completed the registration process by accurately verifying, inputting, and retrieving information using LMS computer system
- Confirmed pertinent information including number of guests and room rate; made appropriate selection of rooms based on guest needs
- Verified and imprinted credit cards for authorization using electronic acceptance methods/LMS 1.4 Computer System; handled cash, made change, and balanced an assigned house bank; accepted and recorded vouchers, travelers' checks, gift certificates, and other forms of payment; performed accurate, moderately complex arithmetic functions; posted charges to guest rooms and house accounts using the computer; secured and maintained a House Bank
- Promptly answered multiple telephone lines
- Responded to guest inquiries regarding Hotel features, services, outlet hours, and room accounts through effective communication, customer assistance, direction, and information in a courteous, professional manner
- Closed guest accounts at time of checkout
- Balanced daily transactions using LMS 1.4 computer program and manually count the house bank at completion of shift
Executive Administrative Assistant
Orion Productions/Models Max
Las Vegas, NV
10.2010 - 06.2011
- Served as a link between Chief Executive Officer, clients and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
- Managed the office, including greeting visitors and responding to telephone and in-person requests for information
General Manager
Jada Nicole Clothing and Apparel
Las Vegas, NV
04.2003 - 10.2009
- Served as a link between Chief Executive Officer, clients and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Successfully established effective systems for record retention by creating database for daily correspondence tracking
- Created and managed supply inventory, vendor records, customer accounts and company files using POS system
Education
Associate of Arts - Psychology
UNLV
Las Vegas, NV01.2012
Associate of Arts - Psychology/Business Administration
CSN
Las Vegas, NV01.2010
Certification - Medical Billing and Coding
Las Vegas Academy of Healing Arts
Las Vegas, NV01.2002
Skills
- Effective problem-solving abilities
- Simultaneous project handling
- Detail-oriented planning
- Effective leadership skills
- Effective written and verbal communication
- Account Management
- Customer support expertise
- Data Collection
- Goal-oriented and self-sufficient
- Extremely adaptive
Awards
Bankers Union Scholarship Recipient, 2009
Timeline
Front Desk Agent
Westgate Hotel Resort and Casino
08.2014 - 03.2025
Casino Customer Service Reservations Agent
BALLY'S Hotel and Casino
09.2013 - 01.2014
Front Desk Agent
Flamingo Hotel and Casino
05.2013 - 08.2013
Executive Administrative Assistant
Orion Productions/Models Max
10.2010 - 06.2011
General Manager
Jada Nicole Clothing and Apparel
04.2003 - 10.2009
Associate of Arts - Psychology/Business Administration
CSN
Certification - Medical Billing and Coding
Las Vegas Academy of Healing Arts
Associate of Arts - Psychology
UNLV