Tonya Hackett
Sandy Springs,GA
Summary
Dynamic Pharmacy Operations Manager at Walgreen's Pharmacy with a proven track record in regulatory compliance and staff training. Expert in optimizing pharmacy efficiency and enhancing team performance. Adept at medication dispensing and fostering a collaborative work environment, ensuring safety and compliance while achieving operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
Brookhaven, GA
10.2010 - Current
- Managed daily pharmacy operations and ensured compliance with regulations.
- Implemented workflow improvements to optimize pharmacy efficiency and safety.
- Supervised staff performance, providing feedback and fostering teamwork.
- Trained pharmacy interns and newly hired technicians.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Managed weekly schedules and requests for leave.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
- Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
Tax Preparer
Jackson Hewitt
Atlanta, GA
10.2009 - Current
- Prepared individual and corporate tax returns using tax software systems.
- Reviewed client documents for accuracy and completeness before submission.
- Assisted clients in understanding tax forms and filing processes.
- Communicated with clients to gather necessary financial information for filings.
- Provided support during peak tax season by managing client appointments effectively.
- Filed electronically through approved software programs.
- Assisted customers with any questions they had about their taxes or filing status.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
- Researched federal, state, and local laws to ensure compliance with regulations.
Unit Program Coordinator
Buckley Air Force Base
Denver, CO
06.2008 - 08.2018
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Coordinated with other departments to ensure timely completion of projects.
- Developed and implemented unit-wide programs to ensure compliance with federal regulations.
- Supervised a team of Program Coordinators responsible for day-to-day operations.
- Organized meetings, conferences, and training sessions for staff members.
- Maintained accurate records of program activities, including budgeting and expenditures.
- Reviewed account details to check eligibility and compliance with program requirements.
- Reviewed existing programs for potential cost savings or efficiency improvements.
Education
Some College (No Degree) - Pre Reps
Pikes Peak Community College
Colorado Springs, COSkills
- Medication dispensing
- Regulatory compliance
- Staff training
- Team leadership
- Pharmacy operations management
- Attention to detail
- Tax preparation
Accomplishments
- Unit Program Coordinator of the month and Employee the year of 2017.
Certification
- Pharmacy state license, PTCB Certified.
References
References available upon request.
Timeline
Pharmacy Operations Manager
Walgreen's Pharmacy
10.2010 - Current
Tax Preparer
Jackson Hewitt
10.2009 - Current
Unit Program Coordinator
Buckley Air Force Base
06.2008 - 08.2018
Some College (No Degree) - Pre Reps
Pikes Peak Community College
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