Tonya Haddad
Property Management
Diamond Bar,CA
Summary
Motivated and customer-focused Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Working knowledge in Yardi and CRM. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Leasing Manager
G12
Los Angeles, California
01.2024 - Current
- Conduct property tours for prospective tenants, highlighting key features and amenities.
- Prepare and process lease agreements and related documents in a timely manner.
- Respond to inquiries from current and prospective tenants via phone, email, and in-person.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
Bar Manager
Raquel's Jazz Lounge
09.2016 - Current
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
Human Resources Coordinator
B&B Industrial Services
03.2014 - 06.2016
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Reduced payment errors by maintaining accurate vendor records and reconciling accounts regularly.
Education
Master of Arts - Management
University of Redlands
Redlands, CABachelor of Arts - Business Administration
California State University - San Bernardino
San Bernardino, CANo Degree - Real Estate
The Realty Institute
San Bernardino, CA11.2021
Skills
- Excellent communication and interpersonal skills
- Strong sales and negotiation abilities
- Proficient in property management software (eg, Yardi, CRM)
- Knowledgeable about fair housing regulations
- Detail-oriented and organized
- Ability to work in a fast-paced environment
- Relationship Building
Team Leadership
Staff Training
Staff Scheduling
Organizational ability
Customer Relationship Building
Issue Resolution
Supply Ordering
Verbal and written communication
Strategic Planning
Cost Control
Legal Compliance
Budget Development
Performance monitoring
Revenue Forecasting
Marketing Plan Development
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureTimeline
Leasing Manager
G12
01.2024 - Current
Bar Manager
Raquel's Jazz Lounge
09.2016 - Current
Human Resources Coordinator
B&B Industrial Services
03.2014 - 06.2016
Master of Arts - Management
University of Redlands
Bachelor of Arts - Business Administration
California State University - San Bernardino
No Degree - Real Estate
The Realty Institute
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