Tonya Hamm
Galivants Ferry,SC
Summary
Accomplished Security Officer and General Manager with a proven track record at Phoenix Security Solutions and Papa Johns International Inc., enhancing safety and customer satisfaction. Skilled in incident reporting and leadership, as well as being able to take directions and follow them as needed. I excel in team building and problem resolution, significantly improving operational efficiency and security protocols. I pride myself in the ability to empathize and show respect, as well as keep a calm demeanor in crisis situations.
Overview
13
13
years of professional experience
Work History
Security Officer
Phoenix Security Solutions
09.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Security Officer
ASG
06.2021 - 09.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
General Manager
Papa Johns International Inc.
02.2020 - 05.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Shift Manager
Papa Johns International Inc.
05.2012 - 10.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
Shift Manager
Papa Johns International Inc.
01.2011 - 05.2012
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Some College (No Degree) - Criminal Justice/ Social Work
Central Piedmont Community College
Charlotte, NCSome College (No Degree) - EMT-Basic
Horry Georgetown Technical College
Myrtle Beach, SCSkills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Leadership and team building
- Problem Resolution
- Team Player
- Decision-Making
- Customer service focus
- Workplace Safety
- Punctual and Reliable
Timeline
Security Officer
Phoenix Security Solutions
09.2021 - Current
Security Officer
ASG
06.2021 - 09.2021
General Manager
Papa Johns International Inc.
02.2020 - 05.2021
Shift Manager
Papa Johns International Inc.
05.2012 - 10.2019
Shift Manager
Papa Johns International Inc.
01.2011 - 05.2012
Some College (No Degree) - Criminal Justice/ Social Work
Central Piedmont Community College
Some College (No Degree) - EMT-Basic
Horry Georgetown Technical College
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