Tonya Harris
Richmond,TX
Overview
30
30
years of professional experience
Work History
Office Assistant/Receptionist
Westside Nedical Clinic
Katy, TX
08.2012 - 12.2024
- Greeted and checked in patients, ensuring a positive and welcoming experience upon arrival
- Scheduled appointments for patients, efficiently managing the appointment calendar to minimize wait times
- Verified patient insurance information and collected co-pays, streamlining the billing process
- Answered phone calls and addressed inquiries or directed them to the appropriate department or staff members
- Followed HIPAA guidelines when handling sensitive patient information to maintain confidentiality at all times
- Coordinated referrals for specialist appointments or diagnostic tests as requested by healthcare providers
- Maintained accurate cash drawer records through careful tracking of payments received from patients
- Assisted in the coordination of patient referrals to other healthcare facilities
General Office Clerk
Fort Bend County Attorney's Office
Richmond, TX
08.2016 - 09.2020
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management
- Kept reception area clean and organized to offer positive first impression to every visitor
- Assisted with administrative tasks, including filing, answering phones and sorting and entering mail
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
Medical Front Office Receptionist
Westside Medical Clinic
Katy, TX
09.2011 - 08.2015
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Effectively controlled the release of proprietary and confidential information for general client lists
- Prepared and filed financial statements such as balance sheets and income statements
- Created communication strategies to meet client objectives
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs
Front Desk Clerk
Excel Urgent Care
Missouri City, TX
02.2010 - 07.2011
- Maximized office efficiency by answering more than 50 incoming calls per day to provide office information and transfer calls to desired personal
- Interviewed patients to collect medical information and insurance details
- Updated group medical records and technical library to support smooth office operations
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
- Collected information, verified insurance and collected co-payments for 25 to 70 patients each day
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Greeted approximately 40-50 patients daily by telephone, email or in person
- Scheduled and confirmed appointments, organized files and answered phones
- Prepared patients' medical charts and ensured patient filled out paperwork accurately and in full
- Informed patients of financial responsibilities prior to rendering services
- Assisted with referrals and prepared medical records for patients
- Ensured patient confidentiality by making sure health information was secured
- Collected deductibles, balances and copay from patients
- Scheduled appointments by telephone or in person
Medical Insurance Clerk
Pearland Primary Care Associates LLP
Pearland, TX
05.2008 - 05.2009
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Received payment and ensured proper posting to appropriate customers accounts
- Ensured that all patient and insurance data was updated regularly and carefully inputted into the company's computer system
- Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information
- Retained strong medical terminology understanding in effort to better comprehend procedures
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients
- Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling
Medical Records Clerk
Fort Bend Family Health Center
01.2007 - 01.2009
- Pulled patient charts for upcoming appointments
- Consolidated diverse medical records
- Maintained complete confidentiality in accordance with organization and legal requirements
- Kept department clean, organized and professional
- Obtained information by contacting appropriate personnel or patients
- Scanned incoming documentation
- Purged outdated files
- Observed confidentiality and safeguarded all patient-related information
Medical Records Clerk
Fort Bend Family Health Center
Richmond, TX
06.2007 - 06.2008
- Followed-up with insurance companies and individuals to resolve discrepancies.
- Pulled patient charts for upcoming appointments.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Kept department clean, organized and professional.
- Scanned incoming documentation.
- Updated daily logs to track information movements.
- Conceptualized and implemented new and more efficient filing system.
- Observed confidentiality and safeguarded all patient-related information.
- Purged outdated files.
- Obtained information by contacting appropriate personnel or patients.
Dispatcher
City Of Wharton
Wharton, TX
03.2004 - 03.2005
- Alerted community of road and weather hazards in real time to accomplish 0 days without driver accidents
- Accurately and efficiently responded to over 1-20 daily requests
- Quickly determined locations and needs of 1-20 hourly callers to accurately send first responders or law enforcement's for assistance
- Maintained current knowledge of all personnel in field and all completed deliveries or delays
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Provided dispatch support for roadside assistance calls
- Kept detailed and updated records of calls in physical and electronic databases
Transportation Coordinator/Data Entry Clerk
St.Hope Foundation
Houston, TX
01.2001 - 01.2003
- Verified that drivers had completed safety prerequisites and required training
- Maintained cleanliness of vehicle interior and exterior and scheduled routine maintenance
- Confirmed drivers had correct BOL's and proper placards for trailers and current HAZMAT guide
- Monitored driver completion of required safety training
- Assign and dispatch drivers for patients
- Communicated delays and early arrivals to management
- Reported maintenance and repair needs for transportation vehicles and equipment
- Coordinated driver loads and managed dispatch tasks
Medical Records Clerk
South Texas Medical Clinic
Wharton, TX
01.1997 - 01.1999
- Maintained 100% compliance with all hospital and government regulations.
- Pulled patient charts for upcoming appointments.
- Kept department clean, organized and professional.
- Observed confidentiality and safeguarded all patient-related information.
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Timeline
General Office Clerk
Fort Bend County Attorney's Office
08.2016 - 09.2020
Office Assistant/Receptionist
Westside Nedical Clinic
08.2012 - 12.2024
Medical Front Office Receptionist
Westside Medical Clinic
09.2011 - 08.2015
Front Desk Clerk
Excel Urgent Care
02.2010 - 07.2011
Medical Insurance Clerk
Pearland Primary Care Associates LLP
05.2008 - 05.2009
Medical Records Clerk
Fort Bend Family Health Center
06.2007 - 06.2008
Medical Records Clerk
Fort Bend Family Health Center
01.2007 - 01.2009
Dispatcher
City Of Wharton
03.2004 - 03.2005
Transportation Coordinator/Data Entry Clerk
St.Hope Foundation
01.2001 - 01.2003
Medical Records Clerk
South Texas Medical Clinic
01.1997 - 01.1999
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