Tonya Harris
Sandusky,MI
Summary
Results-driven Executive skilled in developing strategic initiatives and managing projects to drive growth. Expertise in aligning action plans with corporate objectives to enhance operational efficiency. Committed to embracing change and implementing improvements that support organizational success.
Overview
30
30
years of professional experience
Work History
AVP & Branch Manager
Thumb Bank & Trust
Carsonville, Michigan
1997.01 - Current
- Oversaw daily branch operations and staff management at a leading financial institution.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Led strategic initiatives to enhance customer service protocols.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Trained and mentored team members to improve performance and productivity.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Collaborated with team leaders to streamline operational processes.
- Coordinated staff scheduling, hiring, and training to ensure optimal branch operations.
- Planned work schedules to maintain adequate staffing levels.
- Ensured compliance with regulatory requirements and company policies consistently.
- Managed risk assessment and compliance activities effectively.
- Collaborated with upper management on strategic planning and operational improvements.
- Led weekly staff meetings to review progress on initiatives and align team objectives.
- Established and built customer relationships through targeted outreach and initiatives.
- Performed regular audits of financial records in order to ensure accuracy.
- Assisted other branches during peak periods and special projects.
- Participated in community outreach events to strengthen relationships and promote branch visibility.
Education
Sandusky High School
Sandusky, MISkills
- Risk management
- Compliance auditing
- Compliance monitoring
- Financial analysis
- Operational oversight
- Branch operations management
- Reporting
- Account review
- Documentation
- Customer service
- Problem resolution
- Relationship management
- Relationship building
- Cash handling
- Team leadership
- Team supervision
- Staff training
- Coaching and mentoring
- Training and development
- Staff recruitment
- Staff scheduling
- Performance evaluation
- Decision-making
- Multi-tasking
- Attention to detail
- Excellent communication skills
- Verbal/written communication
- Conflict resolution
- Strong interpersonal skills
- People-oriented
- Reliable
- Approachable
- Interviewing and hiring
- Community relations
- Excellent work ethic
- Excels in team leadership
- Team player
- Customer relationships
- Excels in team leadership
- Team player
- Customer relationships
Affiliations
- I’m currently a member of The Sandusky Lions Club
- I’m currently a member of the Port Sanilac Business Association
- I do volunteer work in the surrounding communities
References
- Beverly M Magri Retired Vice President & Human Resources Thumb Bank & Trust formerly known as Exchange State Bank 810-956-4495
- Debra Steeb Owner Carsonville Market 810-705-5769
- Karen Davis Owner Nature’s Best & Top Soil/AVP, Eastern Michigan Bank 810-404-9529
- Edith Thompson Retired Vice President & IT Supervisor Thumb Bank & Trust formerly known as Exchange State Bank 810-404-8526
Timeline
AVP & Branch Manager
Thumb Bank & Trust
1997.01 - Current
Sandusky High School